《组织行为学》课程教学课件（英文讲稿）Chapter 07 Communication

ORGANIZATIONAL10BEHAVIORWProf. Luo, FanManagement School,Wuhan University of TechnologyEmail:sailluof@126.com

Management School, Wuhan University of Technology Email: sailluof@126.com Organizational Behavior 10 Prof. Luo, Fan

10.CommunicationThe communicationprocessBarriers to effective communicationImportance ofeffective listening skillsCross-culturalcommunicationCommunication Barriers and CulturalContextManagement School, Wuhan University of Technology

Management School, Wuhan University of Technology 10. Communication 4 1 2 3 The communication process Barriers to effective communication Importance of effective listening skills Cross-cultural communication Communication Barriers and Cultural Context

Teaching PlanObjectsXHelp the students understanding different types ofcommunication,the function of communication andbarriers to effective communication, so as to help thestudents overcome the potential problems in cross-culturalcommunication.*TeachingEmphasesXBarriers to Effective Communication, Cross-culturalcommunicationLearning difficultyThe application of communication and how to prove theeffectivenessofcommunication.MethodsLecture; Case Discussion; Team Training

Teaching Plan  Objects Help the students understanding different types of communication, the function of communication and barriers to effective communication, so as to help the students overcome the potential problems in cross-cultural communication.  Teaching Emphases  Barriers to Effective Communication, Cross-cultural communication  Learning difficulty The application of communication and how to prove the effectiveness of communication.  Methods Lecture; Case Discussion; Team Training

Case:A StoryinHilton HotelHilton Hotel in ShanghaiTheAmericamanagerThe Chinese underlingAgreeting电业修业店Apunishment bill-Whataretheproblemsofcommunication?-Howtodealwiththeproblems?Management Sehool, Wuhan University of Technology

Case: A Story in Hilton Hotel Hilton Hotel in Shanghai The America manager The Chinese underling A greeting A punishment bill -What are the problems of communication? -How to deal with the problems? Management School, Wuhan University of Technology

Functionsof CommunicationCommunicationThe transference and the understanding of meaningCommunication Functions1. Control member behavior.2. Foster motivation for what is to be done.3. Provide a release for emotional expression.4. Provide information needed to make decisionsManagement School, Wuhan University of Technology

Functions of Communication Communication Functions 1. Control member behavior. 2. Foster motivation for what is to be done. 3. Provide a release for emotional expression. 4. Provide information needed to make decisions. Communication The transference and the understanding of meaning Management School, Wuhan University of Technology

TheCommunicationProcessChannelThe medium selected by the sender through which themessage travels tothereceiverTypes of ChannelsFormalChannelsAre established by the organization and transmitmessages that are related to the professional activitiesofmembersInformal ChannelsUsedtotransmitpersonal or social messages intheorganization.These informal channels arespontaneous and emerge as a response to individualchoices.Management Sehool,Wuhan University of Technology

The Communication Process  Channel  The medium selected by the sender through which the message travels to the receiver  Types of Channels  Formal Channels  Are established by the organization and transmit messages that are related to the professional activities of members  Informal Channels  Used to transmit personal or social messages in the or gani zation. These i nfor mal channel s are spontaneous and emerge as a response to individual choices. Management School, Wuhan University of Technology

Elementsof the Communication ProcessThe senderEncodingThemessageThechannelDecodingThereceiverNoiseFeedbackManagement School, Wuhan University of Technology

Elements of the Communication Process The sender Encoding The message The channel Decoding The receiver Noise Feedback Management School, Wuhan University of Technology

The Communication ProcessModelExhibit11-1TheCommunicationProcessSenderReceiverMessageEncodingMessageMessageChanneltobedecodingreceivedmessagesentNoiseFeedbackCommunicationProcessThe steps between a source and a receiver that result inthe transference and understanding of meaningManagement School, Wuhan University of Technology

The Communication Process Model Communication Process The steps between a source and a receiver that result in the transference and understanding of meaning Management School, Wuhan University of Technology

Direction of CommunicationUpwardLateralDownwardManagement School, Wuhan University of Technology

Direction of Communication Upward Downward Lateral Management School, Wuhan University of Technology

Interpersonal CommunicationOralCommunicationAdvantages:Speed andfeedbackDisadvantage:DistortionofthemessageWrittenCommunicationAdvantages:Tangible andverifiableDisadvantages:Time-consuming and lacks feedbackNonverbal CommunicationAdvantages: Supports othercommunications andprovidesobservableexpressionofemotions andfeelingsDisadvantage:Misperception ofbodylanguage orgestures caninfluencereceiver' sinterpretationofmessageManagement School, Wuhan University of Technology

Interpersonal Communication  Oral Communication  Advantages: Speed and feedback  Disadvantage: Distortion of the message  Written Communication  Advantages: Tangible and verifiable  Disadvantages: Time-consuming and lacks feedback  Nonverbal Communication  Advantages: Supports other communications and provides observable expression of emotions and feelings  Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message Management School, Wuhan University of Technology