《组织行为学》课程教学课件（英文讲稿）Chapter 11 Organizational Change

ORGANIZATIONALBEHAVIOR 13WProf. Luo, FanManagement School,Wuhan University of TechnologyEmail:sailluof@126.com

Management School, Wuhan University of Technology Email: sailluof@126.com Organizational Behavior 13 Prof. Luo, Fan

13.Organizational Change(1)ForcesforChange(2)Resistanceto Change(3)OrganizationalDevelopment(4)Contemporary ChangeIssuesforManagers(5)Creating aLearning OrganizationManagement School, Wuhan University of Technology

13. Organizational Change  (1) Forces for Change  (2) Resistance to Change  (3) Organizational Development  (4) Contemporary Change Issues for Managers  (5) Creating a Learning Organization Management School, Wuhan University of Technology

Teaching PlanObjectsHelp the students understanding resistance tochange, so as to overcome resistance to change andcreating a learning organizationTeaching EmphasesOrganizational Development Learning difficultyOvercoming Resistance to Change, Creating aLearning OrganizationMethodsPsychology Test , Lecture; Case Discussion

Teaching Plan  Objects Help the students understanding resistance to change, so as to overcome resistance to change and creating a learning organization.  Teaching Emphases Organizational Development  Learning difficulty Overcoming Resistance to Change, Creating a Learning Organization  Methods Psychology Test , Lecture; Case Discussion

Psychology Test:HowWell DoIRespondto TurbulentChange?* In the Self-Assessment Library,takeassessment III.C.1 (How Well Do I Respond to Turbulent Change?)and answer the followingQuestions:* 1.How didyou score?Areyou surprisedby yourscore? 2.During what time of your life have you experiencedthe most change? How did you deal with it? Would you handle these changesin the same way today?Why or why not?* 3. Are there ways you might reduce your resistance tochange?

Psychology Test: How Well Do I Respond to Turbulent Change?  In the Self-Assessment Library, take assessment  III.C.1 (How Well Do I Respond to Turbulent Change?) and answer the following  Questions:  1. How did you score? Are you surprised by your score?  2. During what time of your life have you experienced the most change? How  did you deal with it? Would you handle these changes in the same way today?  Why or why not?  3. Are there ways you might reduce your resistance to change?

(1) Forces for ChangeForceExamplesMore cultural diversity AgingNature of thepopulation Many new entrants withworkforceinadequateskillsFaster, cheaper, and more mobilecomputers On-line music sharingTechnologyDeciphering of the human genetic codeRiseand fall ofdot-comstocksEconomic2000-02 stock market collapseshocksRecordlowinterestratesGlobalcompetitorsMergers andCompetitionconsolidationsGrowthofe-commerceManagement School, Wuhan University of Technology

(1) Forces for Change Nature of the workforce More cultural diversity Aging population Many new entrants with inadequate skills Technology Economic shocks Faster, cheaper, and more mobile computers On-line music sharing Deciphering of the human genetic code Rise and fall of dot-com stocks 2000–02 stock market collapse Record low interest rates Force Examples Management School, Wuhan University of Technology Competition Global competitors Mergers and consolidations Growth of e-commerce

Forces for ChangeForceExamplesInternet chatroomsRetirementSocialofBabyBoomersRiseindiscount and "big box"retailerstrendsIrag-U.S.warOpeningofWorldmarkets in ChinaWaronpoliticsterrorismfollowing9/11/01Management School, Wuhan University of Technology

Forces for Change Social trends Internet chat rooms Retirement of Baby Boomers Rise in discount and “big box” retailers World politics Iraq–U.S. war Opening of markets in China War on terrorism following 9/11/01 Force Examples Management School, Wuhan University of Technology

Planned ChangeManagingChangeGoals of PlannedChangeMaking things differentImproving the abilityPlanned Changeof theorganizationtoadaptto changesActivitiesthatareintentional andin its environmentgoal orientedChanging thebehavior ofChange Agentsindividuals andgroups in thePersonswho act ascatalystsand assume theorganizationresponsibility for managingchange activitiesManagement School, Wuhan University of Technology

Managing Planned Change Change Agents Planned Change Change Making things different Activities that are intentional and goal oriented Persons who act as catalysts and assume the responsibility for managing change activities Management School, Wuhan University of Technology Goals of Planned Change Improving the ability of the organization to adapt to changes in its environment Changing the behavior of individuals and groups in the organization

(2)Resistance to ChangeFormsofResistancetoChangeOvert and immediateVoicing complaints,engagingin job actionsImplicit and deferredLoss of employeeloyaltyand motivation,increasederrorsormistakes,increasedabsenteeismManagement School, Wuhan University of Technology

(2) Resistance to Change Management School, Wuhan University of Technology Forms of Resistance to Change Implicit and deferred Overt and immediate Voicing complaints, engaging in job actions Loss of employee loyalty and motivation, increased errors or mistakes, increased absenteeism

Sources of IndividualResistance toChangeSelectiveFear ofinformationtheprocessingunknown天IndividualResistanceFKHabitSecurityEconomicfactorsManagement School, Wuhan University of Technology

Sources of Individual Resistance to Change Individual Resistance Selective information processing Fear of the unknown Economic factors Habit Management School, Wuhan University of Technology Security

Sources of Organizational Resistance toChangeThreat toexpertiseGroupinertiaStructuralinertiaOrganizationalresistanceThreat toThreattoestablishedestablishedpowerresourcerelationshipsallocationsLimitedfocusof changeManagement Sehool, Wuhan University of Technology

Sources of Organizational Resistance to Change Organizational resistance Structural inertia Limited focus of change Threat to expertise Group inertia Threat to established power relationships Threat to established resource allocations Management School, Wuhan University of Technology