《组织行为学》课程教学课件（英文讲稿）Chapter 09 Managing Stress

ORGANIZATIONALBEHAVIOR 14WProf. Luo, FanManagement School,Wuhan University of TechnologyEmail:sailluof@126.com

Management School, Wuhan University of Technology Email: sailluof@126.com Organizational Behavior 14 Prof. Luo, Fan

14.Managing Stress(1)WhatisStress(2)AModelofStress(3)Two ways of coping with stress(4)Relationship between Stress and JobPerformance(5)ManagingStress(6)EmployeeAssistanceProgramsManagement School, Wuhan University of Technology

14. Managing Stress  (1) What is Stress  (2) A Model of Stress  (3) Two ways of coping with stress  (4) Relationship between Stress and Job Performance  (5) Managing Stress  (6) Employee Assistance Programs Management School, Wuhan University of Technology

Teaching PlanObjectsHelp the students understanding the theories ofstress , so as to help them manage stress to improvetheir performance.Teaching EmphasesA Model of Stress, Employee Assistance Programs Learning difficultyThe Analysis of Stress; How to Manage Stress?&MethodsPsychology Test , Lecture, Case Discussion

Teaching Plan  Objects Help the students understanding the theories of stress , so as to help them manage stress to improve their performance.  Teaching Emphases A Model of Stress, Employee Assistance Programs  Learning difficulty The Analysis of Stress; How to Manage Stress?  Methods Psychology Test , Lecture, Case Discussion

PsychologyTestHow about your stress?Questions:* 1. How did you score? Are you surprisedby your score? 2.During what time of your life have youexperienced the most stress? Howdid you deal with it? Would you handlethese stress in the same way today?* 3. Are there ways you might reduce yourstress?

Psychology Test How about your stress? Questions:  1. How did you score? Are you surprised by your score?  2. During what time of your life have you experienced the most stress? How did you deal with it? Would you handle these stress in the same way today?  3. Are there ways you might reduce your stress?

(1)WhatisStress? Pressure perceived to be from the outside thatcan make you feel tense inside. The rate of wear & tear on the body. The nonspecific response of the body to anydemand made upon it.* It's the way your mind and body react to anynew, threatening or exciting situation.*“It's what you feel when there's just toodarned much going on!

(1) What is Stress ?  Pressure perceived to be from the outside that can make you feel tense inside.  The rate of wear & tear on the body.  The nonspecific response of the body to any demand made upon it.  It’s the way your mind and body react to any new, threatening or exciting situation.  “It’s what you feel when there’s just too darned much going on!

Stress Can Be Helpful or HarmfulHelpful (eustress): extra energy to meetphysical challenges, solve problems andreach goalsHarmful (distress): can cause headaches.backaches, loss of appetite, fatigue, digestiveproblems, depression, difficulty focusingthoughts and impaired memory

Helpful (eustress): extra energy to meet physical challenges, solve problems and reach goals Harmful (distress): can cause headaches, backaches, loss of appetite, fatigue, digestive problems, depression, difficulty focusing thoughts and impaired memory Stress Can Be Helpful or Harmful

Warning signs of too much stressEmotionalsignsAnxietyApathyIrritabilityMental fatigueBehavioral signsAvoidance of responsibilitiesSelf-neglectPoor judgement?wwwayokalcoSelf-destructivebehavior

Warning signs of too much stress Emotional signs  Anxiety  Apathy  Irritability  Mental fatigue Behavioral signs  Avoidance of responsibilities  Self-neglect  Poor judgement  Self-destructive behavior

Warning signs of too much stressPhysical signsWorry about illnessFreguentillnessExhaustionComplaints aboutbody aches & painsOveruse of medicines

Warning signs of too much stress Physical signs Worry about illness Frequent illness Exhaustion Complaints about body aches & pains Overuse of medicines

(2) A Model of StressPotential sourcesConsequencesIndividual differences·PerceptionEnvironmentalfactorsPhysiological symptoms·Job experience.Headaches·Economic uncertainty.Social supportHigh blood pressurePolitical uncertainty.Belief in locusTechnologicaluncertaintyofcontrol.Heart disease.Self-efficacy·HostilityOrganizationalfactorsTaskdemandsPsychological symptomsRoledemands·AnxietyExperienced stressInterpersonal demands·DepressionOrganizational structure·DecreaseinjobsatisfactionOrganizational leadershipOrganization's life stageIndividual factorsBehavioral symptoms·Familyproblems.Productivity·Economicproblems.Absenteeism·Personality.TurnoverManagement School, Wuhan University of Technology

(2) A Model of Stress Management School, Wuhan University of Technology

PhysicalSymptomsof Stress*AllergiesRacing heartbeat*Change in appetiteMuscle tensionBack pain*RestlessnessRashes* Chest pain*Breathlessness*SleepingproblemsStomachachesClammyhands*DizzinessHighbloodpressure*FatigueNightmares

 Allergies  Change in appetite  Back pain  Chest pain  Breathlessness  Clammy hands  Dizziness  Fatigue  Racing heartbeat  Muscle tension  Restlessness  Rashes  Sleeping problems  Stomach aches  High blood pressure  Nightmares Physical Symptoms of Stress