《管理学原理》课程PPT教学课件（英文）4-3 Cap11 Communication

ChapterllCommunicationThe communicationprocessThe meansof communicationGrapevineBarriersto effectivecommunicationHow canmanagersovercomecommunicationbarriers?

Chapter 11 Communication The communication process The means of communication Grapevine Barriers to effective communication How can managers overcome communication barriers?

NoiseNoiseMessageMessageMessageMessageSenderEncodingChannelDecodingReceiverMessagefeedbackNoiseNoiseExhibit11-1 the Communication Process

Exhibit 11-1 the Communication Process Sender Encoding Channel Decoding Receiver Message Message Message Message feedback Noise Noise Noise Noise Message

WrittencommunicationHVerbal communicationNonverbalcommunication

Written communication Verbal communication Nonverbal communication

Barriers to Effective CommunicationFilteringSelectiveperceptionInformation overloadEmotionsLanguageCommunicationapprehensionPhysicalbarriers

Barriers to Effective Communication Filtering Selective perception Information overload Emotions Language Communication apprehension Physical barriers

Overcoming Barriers to EffectiveCommunicationUsefeedbackSimplify languageFListenactivelyConstrain emotionsWatch nonverbal cues

Overcoming Barriers to Effective Communication Use feedback Simplify language Listen actively Constrain emotions Watch nonverbal cues

Practice:What barriersexist to effectivecommunication?How can managersovercomecommunicationbarriers?

Practice: What barriers exist to effective communication? How can managers overcome communication barriers?