《Statistical Quality Control》课程教学课件（PPT讲稿）01 Introduction

Statistical Quality Control-21st centuryis the century of qualitySchoolofMechanicalandElectricEngineering

School of Mechanical and Electric Engineering Statistical Quality Control — 21st century is the century of quality

Main content>The concept of quality>The concept, functions and principles ofquality management>The foundation work of quality managementStatistical Quality Control

Statistical Quality Control Main content ➢The concept of quality ➢The concept, functions and principles of quality management ➢The foundation work of quality management

Quality:One of themost common concept of social lifeQuality: the magic weapon that successful enterpriseswinthefutureAttaches great importance and widespread attentionto quality, spare no effort to pursue and createhighquality, has become a striking feature in today's worldQualityproblemnotonlyrelatestotherightsofconsumers , survival and development of the enterprise,butalsois a strategicfactor inthedevelopmentofsocial economy.introduction to the quality management

introduction to the quality management Quality : One of the most common concept of social life Quality : the magic weapon that successful enterprises win the future Attaches great importance and widespread attention to quality, spare no effort to pursue and create high quality, has become a striking feature in today's world. Quality problem not only relates to the rights of consumers , survival and development of the enterprise, but also is a strategic factor in the development of social economy

Quality has great value in the development ofmodern social economicQualityis the focus of market competition.Qualityis theguarantee of enterprise survival anddevelopment.Improve quality is beneficial to the development ofemployees.Quality is the favorable weapon that can occupythedomestic market, enterthe international market.Qualityis the comprehensive reflection of social sciencetechnologyand culturallevel.Qualityis theguarantee ofpeople'slifethe importance of quality

Quality has great value in the development of modern social economic the importance of quality • Quality is the focus of market competition. • Quality is the guarantee of enterprise survival and development . • Improve quality is beneficial to the development of employees . • Quality is the favorable weapon that can occupy the domestic market, enter the international market . • Quality is the comprehensive reflection of social science technology and cultural level. • Quality is the guarantee of people's life

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According to 1999 statistics, 605 kinds of products on thedomestic market, over-supply of products up to 484kinds ,accounting for 80%, Among them, knitwear, dailyprovisions, metal goods, chemical goods all exceeds thedemand, some goods exceeds the demand for several yearsIn 1998.the national bureau of statistics surveved 100kinds ofmain products from one hundred million yuan shopping mall.According to the survey of 100 kinds of main products, in mostof the varieties of products, the sum of market share of sales ofthe top three brands is more than 50%, famous brand effect isobvious,concentrationofthemarket isincreaseThis shows that behind weak market is weak productsquality is the key factor of enterprise competitiveness.the importance of quality

the importance of quality According to 1999 statistics, 605 kinds of products on the domestic market, over-supply of products up to 484 kinds ,accounting for 80%; Among them, knitwear, daily provisions, metal goods, chemical goods all exceeds the demand, some goods exceeds the demand for several years. In 1998, the national bureau of statistics surveyed 100 kinds of main products from one hundred million yuan shopping mall. According to the survey of 100 kinds of main products, in most of the varieties of products, the sum of market share of sales of the top three brands is more than 50%, famous brand effect is obvious, concentration of the market is increase . This shows that behind weak market is weak products ， quality is the key factor of enterprise competitiveness

In the 7Os,“Pursuit of market share is the key tothemanagement strategy"is generally believed.In the 9Os, continued high market share comes from "The customer canfeelthe relative quality of the productor service"leadingposition.The profits proportion of global aviation companydepartment (Rank as the quality that customers can feel)between the top three of the last three is 3:l:The Gallup poll surveyed how much customers are willingtopayextraforhighqualityCar: 1/3;Television: 2/3;Shoes: 1;the importance of quality

the importance of quality • In the 70s , “Pursuit of market share is the key to the management strategy ” is generally believed . • In the 90s , continued high market share comes from “ The customer can feel the relative quality of the product or service ” leading position. The profits proportion of global aviation company department（Rank as the quality that customers can feel ） between the top three of the last three is 3:1； The Gallup poll surveyed how much customers are willing to pay extra for high quality. Car: 1/3； Television: 2/3； Shoes: 1；

When Americans play consumer role, they are particularlysensitive to quality,Dr. Fagan Boehm found, in 1979, only 30~40% of theconsumers regard quality (the same with price) as the firstconsideration ; In 1989, this figure increased to 80~90%In order to maintain consistency, when Americans playbusinessmanrole, they must also be more sensitive tothe quality; Therefore, when they must be responsiblefor their products or services, they could no longeradopt an offensive attitude,the importance of quality

the importance of quality When Americans play consumer role, they are particularly sensitive to quality; In order to maintain consistency, when Americans play businessman role, they must also be more sensitive to the quality; Therefore, when they must be responsible for their products or services, they could no longer adopt an offensive attitude; Dr. Fagan Boehm found, in 1979, only 30~40% of the consumers regard quality (the same with price) as the first consideration ；In 1989, this figure increased to 80~90%

the situation of quality :Qualityproblems worrying;The fake cannot be prohibited;Quality management landslide seriously;High quality cannot standing out Low qualitycannoteliminateWeak supervision,Lackofeffective means;the quality environmentof our countryatpresent

the situation of quality : the quality environment of our country at present • Quality problems worrying; • The fake cannot be prohibited; • Quality management landslide seriously; • High quality cannot standing out 、Low quality cannot eliminate • Weak supervision ，Lack of effective means ；