哈尔滨工业大学：《管理沟通 Management Communication》课程教学资源（PPT课件讲稿，双语版）第一章 管理沟通基础知识 Introduction（张莉）

Management communication Zhang Li Department of Business Administration

Management Communication Zhang Li Department of Business Administration

Course sy llabus Introduction Communication Strategy Effective Listening a Making Presentations Negotiating a Interviewing Running meetings a Writing

◼ Introduction ◼ Communication Strategy ◼ Effective Listening ◼ Making Presentations ◼ Negotiating ◼ Interviewing ◼ Running Meetings ◼ Writing

Part i ntroduction ☆第一节管理沟通的内涵和要素 ☆第二节沟通的类型 ☆第三节管理模式与沟通

Part 1 Introduction ☆ 第一节 管理沟通的内涵和要素 ☆ 第二节 沟通的类型 ☆ 第三节 管理模式与沟通

Discussion(1): Background 你是一位宇航员,与另外几位宇航员驾驶 太空船飞向月球,原计划去与已经降落 月球、作为基地的太空母船会合。然而 因机械故障,你们的太空船只能迫降在距 离太空母船200英里之外的月球表面。降 落时许多设备受到损坏,而为了生存你们 必须充分利用未受损坏的装备自行到达太 空母船。下面列出了15样未受损坏的物资 和装备,请依据其重要性分别标出1-15 以供你们出发时酌其重要性决定取舍(比 如,你们的体力只能带13件,就只好放弃 另外两件)

Discussion(1)：Background 你是一位宇航员，与另外几位宇航员驾驶 一太空船飞向月球，原计划去与已经降落 月球、作为基地的太空母船会合。然而， 因机械故障，你们的太空船只能迫降在距 离太空母船200英里之外的月球表面。降 落时许多设备受到损坏，而为了生存你们 必须充分利用未受损坏的装备自行到达太 空母船。下面列出了15样未受损坏的物资 和装备，请依据其重要性分别标出1-15， 以供你们出发时酌其重要性决定取舍（比 如，你们的体力只能带13件，就只好放弃 另外两件）

Discussion(1): Background 序号物资和装备 序号物资和装备 (1) 盒火柴 (9)星际图 (2)压缩食品 0行充气的救生筏 (3)|50英尺尼龙绳 1)磁罗盘仪 (4)丝质降落伞 D5加仑水 (5)太阳能携带式加热器(3)烟火信号枪 (6)2支045口径手枪4含注射器的急救箱 (7)|1箱脱水牛奶 5太阳能无线电收发器 (8)2瓶大气氧气

Discussion(1)：Background 序号 物资和装备 序号 物资和装备 ⑴ 一盒火柴 ⑼ 星际图 ⑵ 压缩食品 ⑽ 自行充气的救生筏 ⑶ 50 英尺尼龙绳 ⑾ 磁罗盘仪 ⑷ 丝质降落伞 ⑿ 5 加仑水 ⑸ 太阳能携带式加热器 ⒀ 烟火信号枪 ⑹ 2 支 0.45 口径手枪 ⒁ 含注射器的急救箱 ⑺ 1 箱脱水牛奶 ⒂ 太阳能无线电收发器 ⑻ 2 瓶大气氧气

Discussion (1): Group Communication After finishing self-judgement, your group uses informative or persuasive communication so as to get access to the common decision The turn of 15 things should try to get everyone's agreement Attentions No matter informative or persuasive communication logic is the fundamental Don't change your idea only to avoid the conflict Don't make decision only to abide by the minority and the majority rule

Discussion(1)：Group Communication ◼ After finishing self-judgement, your group uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement. ◼ Attentions: --No matter informative, or persuasive communication, logic is the fundamental; --Don’t change your idea only to avoid the conflict; --Don’t make decision only to abide by “the minority and the majority” rule

Discussion (1) 序号物资和装备 组二组序号物资和装备一组 组 (1)一盒火柴 (9)星际图 (2)压缩食品 0D0自行充气的 救生筏 3)150英尺尼龙绳 1磁罗盘仪 (4)|丝质降落伞 D5加仑水 65/太阳能携带式 加热器 03)烟火信号枪 (6)2支045口径 手枪 0含注射器的 急救箱 (7)|1箱脱水牛奶 G3大阳能无线 电收发器 (8)2瓶大气氧气

Discussion(1)： 序号 物资和装备 一组 二组 序号 物资和装备 一组 二组 ⑴ 一盒火柴 ⑼ 星际图 ⑵ 压缩食品 ⑽ 自行充气的 救生筏 ⑶ 50 英尺尼龙绳 ⑾ 磁罗盘仪 ⑷ 丝质降落伞 ⑿ 5 加仑水 ⑸ 太阳能携带式 加热器 ⒀ 烟火信号枪 ⑹ 2 支 0.45 口径 手枪 ⒁ 含注射器的 急救箱 ⑺ 1 箱脱水牛奶 ⒂ 太阳能无线 电收发器 ⑻ 2 瓶大气氧气

Discussion(2): Self-assessment What key techniques, you think, decide the success of your career What are your communication barriers in your job? What are the most effective approaches to improve your communication skills? What do you wish to learn much more in this course?

Discussion(2)： Self-assessment ¨ What key techniques, you think, decide the success of your career? ¨ What are your communication barriers in your job? ¨ What are the most effective approaches to improve your communication skills? ¨ What do you wish to learn much more in this course?

Significance of MC a Co-ordination requires communication ? what is an organization Firstly, it consists of a number of people Secondly, it involves interdependence Communicative capability heavily influences your career development to some extent

Significance of MC ◼ Co-ordination requires communication. what is an organization? Firstly, it consists of a number of people. Secondly, it involves interdependence. ◼ Communicative capability heavily influences your career development to some extent

Harold Koontz(哈罗德·孔茨):“管理就是设计和保 持一种良好环境,使人在群体里高效率地完成既定目 标 Henri fool(亨利法约尔): planning计划, organIzing组 织, coordinating协调, commanding领导, controlling控制 Henry mintzberg(亨利·明兹伯格)“ Verbal and written contacts are the manager's work managers must be able to communicate easily and efficiently

Harold Koontz (哈罗德·孔茨)： “管理就是设计和保 持一种良好环境，使人在群体里高效率地完成既定目 标。” Henri Foyol (亨利·法约尔): planning计划, organizing组 织, coordinating协调, commanding领导, controlling控制 Henry Mintzberg (亨利·明兹伯格): “Verbal and written contacts are the manager’s work.” “Managers must be able to communicate easily and efficiently