对外经贸大学：《人力资源管理 Human Resource Management》课程教学资源（作业）Chapter 3 The Analysis and Design of Work

链典4矮降贸多大 人力资源管理 Chapter 3 The Analysis and Design of Work True/False Questions 4-1.Job design is more related to changing the nature of jobs than job analysis. Ans:T Difficulty:E Page 111 L02 4-2.The way in which a firm competes has no relationship to the way the tasks are organized. Ans:F Difficulty:E Page 110 L01 4-3.Workflow design is the process of analyzing the tasks necessary for the production of a product or service. Ans:T Difficulty:E Page 111 L01 4-4.Errors in the job analysis process is most likely to result form outdated job descriptions Ans:T Difficulty:M Page 126 L03 第1页共26页

人力资源管理 Chapter 3 The Analysis and Design of Work True/False Questions 4-1. Job design is more related to changing the nature of jobs than job analysis. Ans: T Difficulty: E Page 111 LO2 4-2. The way in which a firm competes has no relationship to the way the tasks are organized. Ans: F Difficulty: E Page 110 LO1 4-3. Workflow design is the process of analyzing the tasks necessary for the production of a product or service. Ans: T Difficulty: E Page 111 LO1 4-4. Errors in the job analysis process is most likely to result form outdated job descriptions. Ans: T Difficulty: M Page 126 LO3 第 1 页 共 26 页

肖外径份氨多去是 人力资源管理 4-5.Major needs of Total Quality Management programs are to clearly identify the outputs of work,to specify the quality standards for those outputs,and to analyze the processes and inputs necessary for producing the outputs. Ans:T Difficulty:M Page 111 LOI 4-6.Analyzing work processes consists of identifying the tasks that must be performed in the production of the product. Ans:T Difficulty:M Page 113 LOI 4-7.Raw materials,equipment,and human skills are all inputs in a workflow process. Ans:T Difficulty:M Page 113 L01 4-8.Job analysis refers to the process of getting detailed information about jobs. Ans:T Difficulty:E Page 117 LO2 4-9.Job analysis is an activity that has little importance to line managers. Ans:F 第2页共26页

人力资源管理 4-5. Major needs of Total Quality Management programs are to clearly identify the outputs of work, to specify the quality standards for those outputs, and to analyze the processes and inputs necessary for producing the outputs. Ans: T Difficulty: M Page 111 LO1 4-6. Analyzing work processes consists of identifying the tasks that must be performed in the production of the product. Ans: T Difficulty: M Page 113 LO1 4-7. Raw materials, equipment, and human skills are all inputs in a workflow process. Ans: T Difficulty: M Page 113 LO1 4-8. Job analysis refers to the process of getting detailed information about jobs. Ans: T Difficulty: E Page 117 LO2 4-9. Job analysis is an activity that has little importance to line managers. Ans: F 第 2 页 共 26 页

能男牛语降贸多大 人力资源管理 Difficulty:M Page 117 LO2 4-10.A job specification is a list of the tasks,duties,and responsibilities that the job entails. Ans:F Difficulty:E Page 119 L02 4-11.A job description is a list of the knowledge,skills,abilities,and other characteristics that an individual must have to perform the job. Ans:F Difficulty:E Page 119 L02 4-12.Functional structures tend to be more flexible and innovative than divisional structures. Ans:F Difficulty:M Page 115 LOI 4-13.The Fleishman Job Analysis System provides standardized worker Information. Ans:T Difficulty:M Page 125 LO3 第3页共26页

人力资源管理 Difficulty: M Page 117 LO2 4-10. A job specification is a list of the tasks, duties, and responsibilities that the job entails. Ans: F Difficulty: E Page 119 LO2 4-11. A job description is a list of the knowledge, skills, abilities, and other characteristics that an individual must have to perform the job. Ans: F Difficulty: E Page 119 LO2 4-12. Functional structures tend to be more flexible and innovative than divisional structures. Ans: F Difficulty: M Page 115 LO1 4-13. The Fleishman Job Analysis System provides standardized worker Information. Ans: T Difficulty: M Page 125 LO3 第 3 页 共 26 页

链喇4哈餐多方孝 人力资源管理 4-14.The Position Analysis Questionnaire is based on a taxonomy of 52 cognitive,psychomotor, physical,and sensory abilities. Ans:F Difficulty:M Page 125 LO3 4-15.An advantage of the Position Analysis Questionnaire is that it can be filled out by almost anyone. Ans:F Difficulty:M Page 123 L03 4-16.Research has shown that there is greater agreement between supervisors and subordinates when rating general job duties than when rating specific tasks. Ans:T Difficulty:M Page 122 LO3 4-17.Research has demonstrated that high performers give more accurate job analysis information than do low job performers. Ans:F Difficulty:M Page 122 L03 4-18.When conducting a job analysis,one should take steps to ensure that the job analysis information represents a variety of gender,racial,and experience-level categories. Ans:T 第4页共26页

人力资源管理 4-14. The Position Analysis Questionnaire is based on a taxonomy of 52 cognitive, psychomotor, physical, and sensory abilities. Ans: F Difficulty: M Page 125 LO3 4-15. An advantage of the Position Analysis Questionnaire is that it can be filled out by almost anyone. Ans: F Difficulty: M Page 123 LO3 4-16. Research has shown that there is greater agreement between supervisors and subordinates when rating general job duties than when rating specific tasks. Ans: T Difficulty: M Page 122 LO3 4-17. Research has demonstrated that high performers give more accurate job analysis information than do low job performers. Ans: F Difficulty: M Page 122 LO3 4-18. When conducting a job analysis, one should take steps to ensure that the job analysis information represents a variety of gender, racial, and experience-level categories. Ans: T 第 4 页 共 26 页

能男牛语降贸多大 人力资源管理 Difficulty:M Page 122 LO3 4-19.Job design is a process that defines how work is performed and the tasks required to do the job. Ans:T Difficulty:M Page 127 L05 4-20.Most research indicates that job-design interventions emphasizing motivational approaches increase productivity as well as making people more satisfied. Ans:F Difficulty:M Page 130 L05 4-21.Job enlargement adds more decision-making authority to jobs. Ans:F Difficulty:M Page 130 L05 4-22.Task significance is the degree to which a job requires completing a"whole"piece of work from beginning to end. Ans:F Difficulty:M Page 129 L05 第5页共26页

人力资源管理 Difficulty: M Page 122 LO3 4-19. Job design is a process that defines how work is performed and the tasks required to do the job. Ans: T Difficulty: M Page 127 LO5 4-20. Most research indicates that job-design interventions emphasizing motivational approaches increase productivity as well as making people more satisfied. Ans: F Difficulty: M Page 130 LO5 4-21. Job enlargement adds more decision-making authority to jobs. Ans: F Difficulty: M Page 130 LO5 4-22. Task significance is the degree to which a job requires completing a “whole” piece of work from beginning to end. Ans: F Difficulty: M Page 129 LO5 第 5 页 共 26 页

肖外径份氨多本是 人力资源管理 4-23.Scientific management was one of the earliest and best-known statements of the mechanistic approach to job design. Ans:T Difficulty:E Page 130 L05 4-24.The biological approach to job design has its roots in the ergonomics literature. Ans:T Difficulty:E Page 130 L05 4-25.The choice of various job design approaches depends on the trade-off between the motivational value of jobs and the efficiency with which the jobs are performed. Ans:T Difficulty:M Page 131 L06 Multiple Choice Questions 4-26.Jobs in functional organizations tend to a.have much decision-making authority. b.be broad based and rapidly changing c.be more holistic with workers involved with teams. d.be narrow and specialized. Ans:d Difficulty:M 第6页共26页

人力资源管理 4-23. Scientific management was one of the earliest and best-known statements of the mechanistic approach to job design. Ans: T Difficulty: E Page 130 LO5 4-24. The biological approach to job design has its roots in the ergonomics literature. Ans: T Difficulty: E Page 130 LO5 4-25. The choice of various job design approaches depends on the trade-off between the motivational value of jobs and the efficiency with which the jobs are performed. Ans: T Difficulty: M Page 131 LO6 Multiple Choice Questions 4-26. Jobs in functional organizations tend to a. have much decision-making authority. b. be broad based and rapidly changing. c. be more holistic with workers involved with teams. d. be narrow and specialized. Ans: d Difficulty: M 第 6 页 共 26 页

爸剥斗煙降食多大孝 人力资源管理 Page 116 LOI 4-27.The team-based work design introduced by Levi in the mid 1990s to produce their jeans a.increased output dramatically b.increased worker morale. c.clashed with the company's"rugged,individualistic"philosophy. d.none of the above. Ans:c Difficulty:M Page 109 L05 4-28.A company that competes via an innovation strategy would a.emphasize the need for flexibility. b.use functional approach to job design. c.centralize decision-making d.all of the above Ans:a Difficulty:M Page 110 L02 4-29.Divisional structures are most appropriate a.when flexibility is required. b.when dealing with rapidly changing environments. c.to support organizations that compete on differentiation. d.all of the above Ans:d Difficulty:M Page 116 L01 第7页共26页

人力资源管理 Page 116 LO1 4-27. The team-based work design introduced by Levi in the mid 1990s to produce their jeans a. increased output dramatically. b. increased worker morale. c. clashed with the company’s “rugged, individualistic” philosophy. d. none of the above. Ans: c Difficulty: M Page 109 LO5 4-28. A company that competes via an innovation strategy would a. emphasize the need for flexibility. b. use functional approach to job design. c. centralize decision-making. d. all of the above. Ans: a Difficulty: M Page 110 LO2 4-29. Divisional structures are most appropriate a. when flexibility is required. b. when dealing with rapidly changing environments. c. to support organizations that compete on differentiation. d. all of the above. Ans: d Difficulty: M Page 116 LO1 第 7 页 共 26 页

肖外径份氨多本是 人力资源管理 4-30.The Position Analysis Questionnaire(PAQ) a.requires trained job analysts to complete it b.covers work context as well as inputs,outputs and processes. c.describes specific task activities that comprise the actual job. d.a and b only. Ans:d Difficulty:H Page 122 L03 4-31.Which of the following refers to the process of analyzing the tasks necessary for the production of a product or service and allocating these tasks to particular work units or individuals? a.Job design b.Job analysis c.Job evaluation d.Workflow design Ans:d Difficulty:E Page 111 L01 4-32.The ProMES system is most relevant to what part of workflow analysis? a.Analyzing work outputs b.Analyzing work processes c.Analyzing work inputs d.Total quality management Ans:a Difficulty:M Page 112 L01 第8页共26页

人力资源管理 4-30. The Position Analysis Questionnaire (PAQ) a. requires trained job analysts to complete it. b. covers work context as well as inputs, outputs and processes. c. describes specific task activities that comprise the actual job. d. a and b only. Ans: d Difficulty: H Page 122 LO3 4-31. Which of the following refers to the process of analyzing the tasks necessary for the production of a product or service and allocating these tasks to particular work units or individuals? a. Job design b. Job analysis c. Job evaluation d. Workflow design Ans: d Difficulty: E Page 111 LO1 4-32. The ProMES system is most relevant to what part of workflow analysis? a. Analyzing work outputs b. Analyzing work processes c. Analyzing work inputs d. Total quality management Ans: a Difficulty: M Page 112 LO1 第 8 页 共 26 页

潮外经舍氨多卡是 人力资源管理 4-33.Assume that you are writing a report for your class.You do not possess good writing skills,and, because of this deficiency,your paper receives a grade of D.In which part of the workflow process was the deficiency? a.Raw inputs b.Equipment c.Human resources d.Activity Ans:c Difficulty:H Page 112 L01 4-34.Assume that you are writing a report for your class.You forget to spell-check the paper before turning it in,and it has numerous typographical and spelling errors.Because of this deficiency,your paper receives a grade of D.In which part of the workflow process was the deficiency? a.Raw inputs b.Equipment c.Human resources d.Activity Ans:d Difficulty:H Page 112 L01 4-35.Assume that you go to the local fast food restaurant to get a hamburger.A few hours later,you are sick as a dog and conclude that you ate some spoiled meat.In which part of the workflow process was the deficiency in this case? a.Raw inputs b.Equipment c.Human resources d.Activity Ans:a Difficulty:H Page 112 L01 第9页共26页

人力资源管理 4-33. Assume that you are writing a report for your class. You do not possess good writing skills, and, because of this deficiency, your paper receives a grade of D. In which part of the workflow process was the deficiency? a. Raw inputs b. Equipment c. Human resources d. Activity Ans: c Difficulty: H Page 112 LO1 4-34. Assume that you are writing a report for your class. You forget to spell-check the paper before turning it in, and it has numerous typographical and spelling errors. Because of this deficiency, your paper receives a grade of D. In which part of the workflow process was the deficiency? a. Raw inputs b. Equipment c. Human resources d. Activity Ans: d Difficulty: H Page 112 LO1 4-35. Assume that you go to the local fast food restaurant to get a hamburger. A few hours later, you are sick as a dog and conclude that you ate some spoiled meat. In which part of the workflow process was the deficiency in this case? a. Raw inputs b. Equipment c. Human resources d. Activity Ans: a Difficulty: H Page 112 LO1 第 9 页 共 26 页

碰男桂降餐多大学 人力资源管理 4-36.Assume that you were asked to write a paper,and you wrote it.You received a grade of D,and the professor writes on the paper that this was not at all what she was looking for.In which part of the workflow process were you deficient? a.Raw inputs b.Output c.Human resources d.Activity Ans:b Difficulty:H Page 112 L01 4-37.Inputs used in the development of a work unit's output include a.equipment. b.raw materials c.human skills. d.all of the above Ans:d Difficulty:E Page 113 L01 4-38.Which of the following refers to the process of getting detailed information about jobs? a.Job specification b.Job description c.Job analysis d.Job design Ans:c Difficulty:E Page 117 L02 第10页共26页

人力资源管理 4-36. Assume that you were asked to write a paper, and you wrote it. You received a grade of D, and the professor writes on the paper that this was not at all what she was looking for. In which part of the workflow process were you deficient? a. Raw inputs b. Output c. Human resources d. Activity Ans: b Difficulty: H Page 112 LO1 4-37. Inputs used in the development of a work unit’s output include a. equipment. b. raw materials. c. human skills. d. all of the above. Ans: d Difficulty: E Page 113 LO1 4-38. Which of the following refers to the process of getting detailed information about jobs? a. Job specification b. Job description c. Job analysis d. Job design Ans: c Difficulty: E Page 117 LO2 第 10 页 共 26 页