对外经贸大学：《人力资源管理 Human Resource Management》课程教学资源（授课教案）第七章 员工培训与发展 Training and Developing Employees

©20 3 T rentce Han,me. Chapter 7 Training and Developing Employees ©2004 by UIBE Liu yuxin 7-1

© 2004 by UIBE Liu yuxin 7-1 7-1 © 2003 Prentice Hall, Inc. Chapter 7 Training and Developing Employees

Chapter 7 Outline I Orienting employees II The training process 2.1 Why the training business is booming 2.2 The 5-step training development process 2.3 Training and learning ©2004 by UIBE Liu yuxin 7-2

© 2004 by UIBE Liu yuxin 7-2 Chapter 7 Outline ƒ I Orienting employees ƒ II The training process 2.1 Why the training business is booming 2.2 The 5-step training & development process 2.3 Training and learning

Chapter 7 Outline -III Motivate the learner 3.1 Analyzing training needs 3.2 Task analysis:assessing new employees' training needs 3.3 Performance analysis:assessing current employees'training needs IV Traditional training methods ©2004 by UIBE Liu yuxin 7-3

© 2004 by UIBE Liu yuxin 7-3 Chapter 7 Outline ƒ III Motivate the learner ƒ 3.1 Analyzing training needs ƒ 3.2 Task analysis: assessing new employees’ training needs ƒ 3.3 Performance analysis: assessing current employees’ training needs ƒ IV Traditional training methods

Chapter 7 Outline V Electronic training VI Managerial development training VII Evaluating the training effort ©2004 by UIBE Liu yuxin 7-4

© 2004 by UIBE Liu yuxin 7-4 Chapter 7 Outline ƒ V Electronic training ƒ VI Managerial development & training ƒ VII Evaluating the training effort

Learning Objectives Describe the basic training process Effectively train an employee · Develop and implement a training program -Explain how to distinguish between problems you can fix with training and those you can't Explain how to use five training techniques Describe and illustrate how you would go about identifying training requirements ©2004 by UIBE Liu yuxin 7-5

© 2004 by UIBE Liu yuxin 7-5 Learning Objectives ƒ Describe the basic training process ƒ Effectively train an employee ƒ Develop and implement a training program ƒ Explain how to distinguish between problems you can fix with training and those you can’t ƒ Explain how to use five training techniques ƒ Describe and illustrate how you would go about identifying training requirements

I Orienting employees 7-6

© 2004 by UIBE Liu yuxin 7-6 I Orienting employees I Orienting employees

Orientation Day Employee orientation provides new employees with basic background information Programs may range from UCSDHeolthcare brief,informal introductions to lengthy,formal courses Sample orientation day checklist ©2004 by UIBE Liu yuxin 7-7

© 2004 by UIBE Liu yuxin 7-7 Orientation Day ƒ Employee orientation provides new employees with basic background information ƒ Programs may range from brief, informal introductions to lengthy, formal courses Sample orientation day checklist

Why Orientation Is Important Orientation explains basics-often provided in an employee handbook Rules and policies are often discussed · Makes new employee feel at ease Describes the organization-the big picture Defines expected work behavior Socializes new employee in company's ways ©2004 by UIBE Liu yuxin 7-8

© 2004 by UIBE Liu yuxin 7-8 Why Orientation Is Important ƒ Orientation explains basics – often provided in an employee handbook ƒ Rules and policies are often discussed ƒ Makes new employee feel at ease ƒ Describes the organization – the big picture ƒ Defines expected work behavior ƒ Socializes new employee in company’s ways

Learning the Ropes Realistic Orientation Programs for new Employees'Stress (ROPES) Warn about disappointments How to cope is key =Supervisors should monitor newcomers ©2004 by UIBE Liu yuxin 7-9

© 2004 by UIBE Liu yuxin 7-9 Learning the Ropes ƒ Realistic Orientation Programs for new Employees’ Stress (ROPES) ƒ Warn about disappointments ƒ How to cope is key ƒ Supervisors should monitor newcomers

Training 101 Teaching new employees the basic skills they need to perform their jobs The hallmark of a good manager ·Lack of productivity ©2004 by UIBE Liu yuxin 7-10

© 2004 by UIBE Liu yuxin 7-10 Training 101 ƒ Teaching new employees the basic skills they need to perform their jobs ƒ The hallmark of a good manager ƒ Lack of productivity