对外经贸大学：《人力资源管理 Human Resource Management》课程教学资源（作业）Chapter 1 Human Resource Management：Gaining a Competitive Advantage

裢贵华经将贸墨去号 人力资源管理 Chapter 1 Human Resource Management:Gaining a Competitive Advantage True/False Questions 1-1.The human resource function at Texas Instruments is an equal partner with line management and the financial area. Ans:T Difficulty:E Page:3 L01 1-2.Effective human resource management practices contribute to customer satisfaction and reputation in the business community. Ans:T Difficulty:E Page:4 L02 1-3.The percentage of time human resource departments are devoting to administrative roles is increasing. Ans:F Difficulty:E Page 6 L01 1-4.Advances in technology has allowed HR services to be offered more on a self-service basis than in the past. Ans:T Difficulty:E Page 6 L01 1-5.Many administrative activities of HR,such as benefits administration and training,have been outsourced. Ans:T 第1页共27页

人力资源管理 Chapter 1 Human Resource Management: Gaining a Competitive Advantage True/False Questions 1-1. The human resource function at Texas Instruments is an equal partner with line management and the financial area. Ans: T Difficulty: E Page: 3 LO1 1-2. Effective human resource management practices contribute to customer satisfaction and reputation in the business community. Ans: T Difficulty: E Page: 4 LO2 1-3. The percentage of time human resource departments are devoting to administrative roles is increasing. Ans: F Difficulty: E Page 6 LO1 1-4. Advances in technology has allowed HR services to be offered more on a self-service basis than in the past. Ans: T Difficulty: E Page 6 LO1 1-5. Many administrative activities of HR, such as benefits administration and training, have been outsourced. Ans: T 第 1 页 共 27 页

醛肖经海食多大是 人力资源管理 Difficulty:E Page 6 LOI 1-6. The roles and skills related to HR administration and control are decreasing due to technological advances. Ans:T Difficulty:E Page 7 LOI 1-7.The single biggest challenge of HR managers is to focus their efforts on improving the organization's current operational performance. Ans:F Difficulty:M Page 7 L01 1-8.Human resource management is seen by managers as the most important way for companies to gain a competitive advantage over both domestic and foreign competitors. Ans:T Difficulty:E Page 8 LOI 1-9.The most admired and successful companies generally feel that people are their most important asset. Ans:T Difficulty:E Page 9 L02 1-10.Starbucks is an attractive employer in China because of its relaxed company culture and 第2页共27页

人力资源管理 Difficulty: E Page 6 LO1 1-6. The roles and skills related to HR administration and control are decreasing due to technological advances. Ans: T Difficulty: E Page 7 LO1 1-7. The single biggest challenge of HR managers is to focus their efforts on improving the organization’s current operational performance. Ans: F Difficulty: M Page 7 LO1 1-8. Human resource management is seen by managers as the most important way for companies to gain a competitive advantage over both domestic and foreign competitors. Ans: T Difficulty: E Page 8 LO1 1-9. The most admired and successful companies generally feel that people are their most important asset. Ans: T Difficulty: E Page 9 LO2 1-10. Starbucks is an attractive employer in China because of its relaxed company culture and 第 2 页 共 27 页

渊外径舍贺多大景 人力资源管理 opportunities for advancement. Ans:T Difficulty:M Page 10 L02 1-11.The relative decline of the U.S.in the world economy trade is due largely to the inefficiencies of our corporations. Ans:F Difficulty:E Page 10 L02 1-12.U.S.expatriate employees have a higher success rate in their foreign assignments than those from Europe or Japan. Ans:F Difficulty:M Page 11 LO4 1-13.Traditionally,the United States has had a"get it right the first time"approach to quality. Ans:F Difficulty:E Page 14 L02 1-14.ISO 9000 certification is only being used as a standard for companies who want to be competitive in the European Community. Ans:F Difficulty:M Page 14 L04 第3页共27页

人力资源管理 opportunities for advancement. Ans: T Difficulty: M Page 10 LO2 1-11. The relative decline of the U.S. in the world economy trade is due largely to the inefficiencies of our corporations. Ans: F Difficulty: E Page 10 LO2 1-12. U.S. expatriate employees have a higher success rate in their foreign assignments than those from Europe or Japan. Ans: F Difficulty: M Page 11 LO4 1-13. Traditionally, the United States has had a “get it right the first time” approach to quality. Ans: F Difficulty: E Page 14 LO2 1-14. ISO 9000 certification is only being used as a standard for companies who want to be competitive in the European Community. Ans: F Difficulty: M Page 14 LO4 第 3 页 共 27 页

剁外经份餐易大景 人力资源管理 1-15.Stakeholders include only stockholders and employees. Ans:F Difficulty:E Page 11 L03 1-16.Companies that are among the highest scoring applicants for the Malcolm Baldrige National Quality Award typically realized positive benefits almost immediately after changing their practices. Ans:F Difficulty:E Page 17 L04 1-17.Employment demand is expected to be greatest in occupations requiring the most education. Ans:T Difficulty:E Page 19 LO5 1-18.Most new jobs created in the next decade will require higher levels of reading and writing shills. Ans:T Difficulty:E Page 19 LO5 1-19.Projections by the Bureau of Labor Statistics suggest the most rapid rate of growth is among jobs requiring technical skills. Ans:F Difficulty:M 第4页共27页

人力资源管理 1-15. Stakeholders include only stockholders and employees. Ans: F Difficulty: E Page 11 LO3 1-16. Companies that are among the highest scoring applicants for the Malcolm Baldrige National Quality Award typically realized positive benefits almost immediately after changing their practices. Ans: F Difficulty: E Page 17 LO4 1-17. Employment demand is expected to be greatest in occupations requiring the most education. Ans: T Difficulty: E Page 19 LO5 1-18. Most new jobs created in the next decade will require higher levels of reading and writing shills. Ans: T Difficulty: E Page 19 LO5 1-19. Projections by the Bureau of Labor Statistics suggest the most rapid rate of growth is among jobs requiring technical skills. Ans: F Difficulty: M 第 4 页 共 27 页

能男牛语降贸多大 人力资源管理 Page 20 L05 1-20.The contingent work force,which includes temporary,part-time,and self-employed workers,is shrinking. Ans:F Difficulty:E Page 21 L05 1-21.HR practices should be aligned with each other and consistent with the system to have a positive effect on company performance. Ans:T Difficulty:M Page 22 L05 1-22.Work teams frequently plan their own work schedules and select new team members. Ans:T Difficulty:M Page 26 L06 1-23.Informal linking refers to the managerial role of ensuring adequate resources are available to perform the work. Ans:F Difficulty:H Page 27 L06 第5页共27页

人力资源管理 Page 20 LO5 1-20. The contingent work force, which includes temporary, part-time, and self-employed workers, is shrinking. Ans: F Difficulty: E Page 21 LO5 1-21. HR practices should be aligned with each other and consistent with the system to have a positive effect on company performance. Ans: T Difficulty: M Page 22 LO5 1-22. Work teams frequently plan their own work schedules and select new team members. Ans: T Difficulty: M Page 26 LO6 1-23. Informal linking refers to the managerial role of ensuring adequate resources are available to perform the work. Ans: F Difficulty: H Page 27 LO6 第 5 页 共 27 页

爸男经降多大岸 人力资源管理 1-24.A human resource information system(HRIS)is helpful in acquiring and storing data but does not help in the analysis of data. Ans:F Difficulty:M Page 28 L06 1-25.Human resource management practices have not traditionally been seen as providing economic value to the company. Ans:T Difficulty:M Page 31 L07 Multiple Choice 1-26.What is not a business priority of the HR function at Texas Instruments? a.employee development. b.recruiting c.compensation. d.diversity and ethics. Ans:c Difficulty:M Page 3 L01 1-27.The value of a product is determined by its a.purchase price. b.wholesale (or book)price less production expenses. C. quality and fit to customer needs. 第6页共27页

人力资源管理 1-24. A human resource information system (HRIS) is helpful in acquiring and storing data but does not help in the analysis of data. Ans: F Difficulty: M Page 28 LO6 1-25. Human resource management practices have not traditionally been seen as providing economic value to the company. Ans: T Difficulty: M Page 31 LO7 Multiple Choice 1-26. What is not a business priority of the HR function at Texas Instruments? a. employee development. b. recruiting. c. compensation. d. diversity and ethics. Ans: c Difficulty: M Page 3 LO1 1-27. The value of a product is determined by its a. purchase price. b. wholesale (or book) price less production expenses. c. quality and fit to customer needs. 第 6 页 共 27 页

碰剥经悔贸多大号 人力资源管理 d.quality and price relative to competitor's quality and price. Ans:c Difficulty:E Page 4 L01 1-28.Stakeholders include all of the following except a.the community b.competitors. c.employees. d.customers. Ans:b Difficulty:E Page 4 LOI 1-29.Strategic HR Management includes all but the following: a.financial planning b training and development. c.performance management. d.recruiting talent. Ans:a Difficulty:E Page 4 L01 1-30.The HR area that has increased the most in time spent by HR professionals is a.maintaining records b.providing services. c.strategic business partner. d.payroll administration. Ans:c Difficulty:M 第7页共27页

人力资源管理 d. quality and price relative to competitor’s quality and price. Ans: c Difficulty: E Page 4 LO1 1-28. Stakeholders include all of the following except a. the community. b. competitors. c. employees. d. customers. Ans: b Difficulty: E Page 4 LO1 1-29. Strategic HR Management includes all but the following: a. financial planning. b training and development. c. performance management. d. recruiting talent. Ans: a Difficulty: E Page 4 LO1 1-30. The HR area that has increased the most in time spent by HR professionals is a. maintaining records. b. providing services. c. strategic business partner. d. payroll administration. Ans: c Difficulty: M 第 7 页 共 27 页

链男4经降贸多大是 人力资源管理 Page 6 LOI 1-31.What statement is true regarding HR roles and skills? a.analytical skills are needed to evaluate the effectiveness of HR practices. b.focus should be on current operations. c.benefits and payroll administration is an increasing responsibility d.none of the above are true. Ans:a Difficulty:M Page 7 L01 1-32.The balanced scorecard a.is similar to most measures of company performance. b.presents a view of company performance from the perspective of company stakeholders. C. is a standardized instrument of company performance. d.should not be applied to HR practices. Ans:b Difficulty:E Page 12 L03 1-33.The balanced scorecard presents a view of company performance from the perspective of a. customers.b.employees.c.both employees and customers.d.employees,customers and shareholders. Ans:d Difficulty:E Page 12 LO3 1-34.Successful Total Quality Management organizations include all but one of the following HRM practices 第8页共27页

人力资源管理 Page 6 LO1 1-31. What statement is true regarding HR roles and skills? a. analytical skills are needed to evaluate the effectiveness of HR practices. b. focus should be on current operations. c. benefits and payroll administration is an increasing responsibility. d. none of the above are true. Ans: a Difficulty: M Page 7 LO1 1-32. The balanced scorecard a. is similar to most measures of company performance. b. presents a view of company performance from the perspective of company stakeholders. c. is a standardized instrument of company performance. d. should not be applied to HR practices. Ans: b Difficulty: E Page 12 LO3 1-33. The balanced scorecard presents a view of company performance from the perspective of a. customers. b. employees. c. both employees and customers. d. employees, customers and shareholders. Ans: d Difficulty: E Page 12 LO3 1-34. Successful Total Quality Management organizations include all but one of the following HRM practices 第 8 页 共 27 页

肖外径份氨多去是 人力资源管理 a.cross training emphasis. b.merit based programs. c.team-based reward systems. d.empowerment. Ans:b Difficulty:M Page 15 L04 1-35.The fastest growing segment of the labor force is a.ages 16-24. b.ages 25-34. c.ages 35-44. d.ages 45-64. Ans:d Difficulty:M Page 18 L05 1-36.In the next decade all of the following competitive challenges that companies face will increase the importance of human resource management except a.global challenge. b.meeting stakeholders needs c.quality challenge. d.high-performance work system challenge. Ans:c Difficulty:M Page 8 L02 1-37.Traditional organization model includes all of the following HR practices except a. multidirectional communication. b.emphasis on efficiency. c. specific job description. 第9页共27页

人力资源管理 a. cross training emphasis. b. merit based programs. c. team-based reward systems. d. empowerment. Ans: b Difficulty: M Page 15 LO4 1-35. The fastest growing segment of the labor force is a. ages 16-24. b. ages 25-34. c. ages 35-44. d. ages 45-64. Ans: d Difficulty: M Page 18 LO5 1-36. In the next decade all of the following competitive challenges that companies face will increase the importance of human resource management except a. global challenge. b. meeting stakeholders needs c. quality challenge. d. high-performance work system challenge. Ans: c Difficulty: M Page 8 LO2 1-37. Traditional organization model includes all of the following HR practices except a. multidirectional communication. b. emphasis on efficiency. c. specific job description. 第 9 页 共 27 页

碰男华经海贸多大学 人力资源管理 d.vertical career paths. Ans:a Difficulty:E Page 15 L04 1-38.Quality is defined as a.the extent to which a product or service satisfies the standards established by the company's quality department. b.the extent to which a product or service satisfies standards established by the company's management team. c.the extent to which a product or service satisfies standards established by the company's engineering function. d.the extent to which a product or service satisfies the customer's requirements. Ans:d Difficulty:M Page 3 L04 1-39.Traditionally,U.S.companies have attempted to ensure quality by a.designing quality into a product as it is produced. b.motivating employees to produce quality products through the use of bonus plans. c.inspecting products following their production. d.measuring the number sold divided by the number of customer returns. Ans:c Difficulty:M Page 14 L04 1-40.Deming's approach to quality emphasizes a.making the product or service conform to engineering standards. b.reducing variability in the product or service. c.ensuring that a product or service meets the customers'needs. d.tying pay to employees'total output less rejects. 第10页共27页

人力资源管理 d. vertical career paths. Ans: a Difficulty: E Page 15 LO4 1-38. Quality is defined as a. the extent to which a product or service satisfies the standards established by the company’s quality department. b. the extent to which a product or service satisfies standards established by the company’s management team. c. the extent to which a product or service satisfies standards established by the company’s engineering function. d. the extent to which a product or service satisfies the customer’s requirements. Ans: d Difficulty: M Page 3 LO4 1-39. Traditionally, U.S. companies have attempted to ensure quality by a. designing quality into a product as it is produced. b. motivating employees to produce quality products through the use of bonus plans. c. inspecting products following their production. d. measuring the number sold divided by the number of customer returns. Ans: c Difficulty: M Page 14 LO4 1-40. Deming’s approach to quality emphasizes a. making the product or service conform to engineering standards. b. reducing variability in the product or service. c. ensuring that a product or service meets the customers’ needs. d. tying pay to employees’ total output less rejects. 第 10 页 共 27 页