上海交通大学：《工程项目管理 Engineering Project Management》教学资源（PPT课件）Chapter 12 Project Communication and Documentation

上浒充通大学 SHANGHAI JIAO TONG UNIVERSITY Project Management Dr.HU Hao 六漏 School of Naval Architecture Ocean and Civil Engineering Shanghai Jiao Tong University 2012

Project Management Dr. HU Hao School of Naval Architecture Ocean and Civil Engineering Shanghai Jiao Tong University 2012

上游充通大学 SHANGHAI JLAO TONG UNIVERSITY Part 3 THE KEY TO PROJECT SUCCESS Chapter 12 Project Communication and Documentation

Part 3 THE KEY TO PROJECT SUCCESS Chapter 12 Project Communication and Documentation

上游充通大粤 SHANGHAI JIAO TONG UNIVERSITY Learning Objectives Suggestions for enhancing personal communications Effective listening Various types of project meetings Formal project presentations Project reports Project documentation Collaborative communication tools

Learning Objectives Suggestions for enhancing personal communications Effective listening Various types of project meetings Formal project presentations Project reports Project documentation Collaborative communication tools

图 上游充通大学 Personal Communication SHANGHAI JIAO TONG UNIVERSITY Can occur through words or nonverbal behavior. Can be face to face or use some other medium. Can be oral or written

Personal Communication Can occur through words or nonverbal behavior. Can be face to face or use some other medium. Can be oral or written

上游充通大粤 Personal Communication(Cont.) SHANGHAI JIAO TONG UNIVERSITY ©Oral Communication Provides a forum for discussion. Body language and tone are important. Body language can be used by the listener to give feedback to the speaker. Body language can be positive or negative. Awareness of other cultures'customs is important. One must not to use offensive remarks. Oral communication should be straightforward. The timing of oral communication is important

Personal Communication (Cont.) Oral Communication • Provides a forum for discussion. • Body language and tone are important. • Body language can be used by the listener to give feedback to the speaker. • Body language can be positive or negative. • Awareness of other cultures’ customs is important. • One must not to use offensive remarks. • Oral communication should be straightforward. • The timing of oral communication is important

上游充通大粤 Personal Communication (Cont.) SHANGHAI JLAO TONG UNIVERSITY Written Communication Carried out through internal memos and external letters. Are ways to efficiently communicate with a group. May be appropriate as a follow-up to a face-to-face conversation or a phone call. ● Should be used mostly to inform,confirm,and request. Should be clear and concise

Personal Communication (Cont.) Written Communication • Carried out through internal memos and external letters. • Are ways to efficiently communicate with a group. • May be appropriate as a follow-up to a face-to-face conversation or a phone call. • Should be used mostly to inform, confirm, and request. • Should be clear and concise

图 上游充通大粤 SHANGHAI JLAO TONG UNIVERSITY Effective Listening The heart of communication is not words,but understanding. Not only to be understood,but also to understand. Half of making communication effective is listening

Effective Listening The heart of communication is not words, but understanding. Not only to be understood, but also to understand. Half of making communication effective is listening

上游充通大粤 Effective Listening (Cont.) SHANGHAI JIAO TONG UNIVERSITY Common Barriers to Effective Listening: ●Pretending to listen ·Distractions Bias and closed-mindedness ●Impatience Jumping to conclusions

Effective Listening (Cont.) Common Barriers to Effective Listening: • Pretending to listen • Distractions • Bias and closed-mindedness • Impatience • Jumping to conclusions

上游充通大粤 Effective Listening (Cont.) SHANGHAI JIAO TONG UNIVERSITY Improving Listening Skills Focus on the person talking. Engage in active listening. ·Ask questions. Don't interrupt

Effective Listening (Cont.) Improving Listening Skills • Focus on the person talking. • Engage in active listening. • Ask questions. • Don’t interrupt

上游充通大粤 SHANGHAI JIAO TONG UNIVERSITY Meetings Types of Project Meetings: 因、 Status review meetings ④ Problem-solving meetings Technical design review meetings

Meetings Types of Project Meetings: Status review meetings Problem-solving meetings Technical design review meetings