《管理信息系统》课程电子教案（PPT教学课件，英文版）Chapter 07 Electronic Business Systems

Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise Eleventh Edition Chapter Electronic Business Systems

Eleventh Edition 1 Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise C h a p t e r 7 Electronic Business Systems

James A.O'Brien Introduction to Information Systems Eleventh Edition Chapter Objectives Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company and its customers and business partners. Enterprise resource planning Customer relationship management Enterprise application integration ● Supply chain management Online transaction processing Enterprise collaboration

James A. O’Brien Introduction to Information Systems Eleventh Edition 2 Chapter Objectives • Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company and its customers and business partners. • Enterprise resource planning • Customer relationship management • Enterprise application integration • Supply chain management • Online transaction processing • Enterprise collaboration

James A.O'Brien Introduction to Information Systems Eleventh Edition Chapter Objectives Give examples of how Internet and other information technologies support business processes within the business functions of accounting,finance,human resource management,marketing,and production and operations management

James A. O’Brien Introduction to Information Systems Eleventh Edition 3 Chapter Objectives • Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, marketing, and production and operations management

James A.O'Brien Introduction to Information Systems Eleventh Edition The e-Business Application Architecture Suppliers, Distributors,Resellers Supply Chain Management Logistics Production Distribution Enterprise Resource Planning M Decision Enterprise Support Application Applications Integration Customer Relationship Management Marketing Sales Selling Chain Management Customers,Resellers

James A. O’Brien Introduction to Information Systems Eleventh Edition 4 The e-Business Application Architecture

James A.O'Brien Introduction to Information Systems Eleventh Edition 5 Enterprise Resource Planning Production Integrated Planning Logistics Sales Customer/ Distribution, Employee. Accounting Order and Finance Management Human Resources

James A. O’Brien Introduction to Information Systems Eleventh Edition 5 Enterprise Resource Planning Sales Distribution, Order Management Accounting and Finance Production Planning Human Resources Integrated Logistics Customer/ Employee

James A.O'Brien Introduction to Information Systems Eleventh Edition 6 Customer Relationship Management Retention保持边 Marketing and &Loyalty Fulfillment Programs Sales Cross-Sell Customer Store Front Up-Sell and Field TeleSales Customer Service Service and Support Contact Management

James A. O’Brien Introduction to Information Systems Eleventh Edition 6 Customer Relationship Management Sales Cross-Sell Up-Sell TeleSales Store Front and Field Service Marketing and Fulfillment Customer Service and Support Retention保持力 &Loyalty Programs Customer Contact Management

James A.O'Brien Introduction to Information Systems Eleventh Edition 7 Cross-Functional Integrated Systems Enterprise Application Enterprise Enterprise Application Cluster Application Cluster Front Office Integration Back Office Applications Applications CRM Application 边 ERP Application .Customer Service .Distribution .Field Service .Manufacturing Sales Order .Scheduling .Product Config .Finance Suppliers

James A. O’Brien Introduction to Information Systems Eleventh Edition 7 Cross-Functional Integrated Systems Front Office Applications CRM Application •Customer Service •Field Service •Sales Order •Product Config Back Office Applications ERP Application •Distribution •Manufacturing •Scheduling •Finance Enterprise Application Integration Enterprise Application Cluster Enterprise Application Cluster Customers Suppliers

James A.O'Brien Introduction to Information Systems Eleventh Edition Supply Chain Management Supply Chain Commit Schedule Make Deliver Life Cycle 委托事项 确定时间 Order Demand Manufacturing SCM Commitment Planning Planning Functional Processes Advance Transportation Distribution Scheduling Planning Planning SCM Integrated Solution Internetworked Supply Chain Management

James A. O’Brien Introduction to Information Systems Eleventh Edition 8 Supply Chain Management Schedule 确定时间 Make Deliver Transportation Planning Demand Planning Order Commitment Advance Scheduling Manufacturing Planning Distribution Planning Internetworked Supply Chain Management Supply Chain Life Cycle SCM Functional Processes SCM Integrated Solution Commit 委托事项

James A O'Brien Introduction to Information Systems Eleventh Edition9 Transaction Processing Systems 2 4 Data Document Entry Transaction and Report Processing Generation Batch Online/Realtime 田 5 Inquiry Processing 3 Database Maintenance ■■■■ ■■0000 D00000

James A. O’Brien Introduction to Information Systems Eleventh Edition 9 Transaction Processing Systems Database Maintenance Transaction Processing • Batch •Online/Realtime Data Entry Document and Report Generation Inquiry Processing 1 2 3 4 5

James A.O'Brien Introduction to Information Systems Eleventh Edition 10 Tools for Enterprise Collaboration Enterprise Collaboration System Electronic Electronic Collaborative Communications Conferencing Work Tools Tools Management Tools .E-Mail .Data Conferencing .Calendaring .Voice Mail,I Phone .Voice Conferencing .Task and Project Mgt .Web Publishing .Videoconferencing .Workflow Systems .Faxing .Discussion Forums .Knowledge Mgt .Electronic Meetings .Document Sharing

James A. O’Brien Introduction to Information Systems Eleventh Edition 10 Tools for Enterprise Collaboration Enterprise Collaboration System Electronic Communications Tools Electronic Conferencing Tools Collaborative Work Management Tools •E-Mail •Voice Mail, I Phone •Web Publishing •Faxing •Data Conferencing •Voice Conferencing •Videoconferencing •Discussion Forums •Electronic Meetings •Calendaring •Task and Project Mgt •Workflow Systems •Knowledge Mgt •Document Sharing