《市场营销》课程教学资源（PPT讲稿）Enterprise Infrastructure, Metrics, and Business Continuity Planning：Building and Sustaining the Dynamic Enterprise

Management Information systems >>STEPHEN HAAG I MAEVE CUMMINGS Chapter 7 Enterprise Infrastructure, metrics, and Business Continuity Planning: Building and Sustaining the Dynamic Enterprise McGra-Hill/rwin Copyright o 2010 by the McGraw-Hill Companies, Inc. All rights reserved

Chapter 7 Enterprise Infrastructure, Metrics, and Business Continuity Planning: Building and Sustaining the Dynamic Enterprise McGraw Copyright © 2010 by the McGraw-Hill Companies, Inc. All rights reserved. -Hill/Irwin

STUDENT LEARNING OUTCOMES 1. Describe how a service-oriented architecture can be used as a philosophical approach to help the organization of the future 2. Define and describe the various hardware and software infrastructure considerations 3. Compare and contrast commonly used metrics for assessing the success of IT systems 4. Describe business continuity planning(BCP) and its phases 7-2

STUDENT LEARNING OUTCOMES 1. Describe how a service-oriented architecture can be used as a philosophical approach to help the organization of the future. 2. Define and describe the various hardware and software infrastructure considerations. 3. Compare and contrast commonly used metrics for assessing the success of IT systems. 4. Describe business continuity planning (BCP) and its phases 7-2

STATE OF CALIFORNIA DIGS ITSELF OUT OF A TECHNOLOGY HOLE a Californias Governor Arnold Schwarzenegger wants the state of be an elite" information technology organization e That's a challenging task for a government entity e Teri Takai, the first statewide CIo, has her work cut out for her 7-3

STATE OF CALIFORNIA DIGS ITSELF OUT OF A TECHNOLOGY HOLE  California’s Governor Arnold Schwarzenegger wants the state of be an “elite” information technology organization  That’s a challenging task for a government entity  Teri Takai, the first statewide CIO, has her work cut out for her 7-3

STATE OF CALIFORNIA DIGS ITSELF OUT OF A TECHNOLOGY HOLE ea Integrate IT strategies across 144 state agencies and departments e3 Break down traditional silos among those departments and agencies &R Reevaluate the state' s current project list which includes some projects that will take 10 years to complete e Planning for the retirement of 50%(5,000)of the states T workforce

STATE OF CALIFORNIA DIGS ITSELF OUT OF A TECHNOLOGY HOLE  Integrate IT strategies across 144 state agencies and departments  Break down traditional silos among those departments and agencies  Reevaluate the state’s current project list, which includes some projects that will take 10 years to complete  Planning for the retirement of 50% (5,000) of the state’s IT workforce 7-4

STATE OF CALIFORNIA DIGS ITSELF OUT OF A TECHNOLOGY HOLE 1. What sort of computer-based interactions have you had with your local, county, or state government? 2. In what way(s)did technology support or hinder those interactions? 3. Why do government entities seem to lag behind the private sector in the use of technology? 75

STATE OF CALIFORNIA DIGS ITSELF OUT OF A TECHNOLOGY HOLE 1. What sort of computer-based interactions have you had with your local, county, or state government? 2. In what way(s) did technology support or hinder those interactions? 3. Why do government entities seem to lag behind the private sector in the use of technology? 7-5

CHAPTER ORGANIZATION 1. Introduction SOA e3 Learning outcome #1 2. Hardware and software Infrastructure a Learning outcome #2 IT Success metrics k Learning outcome #3 4. Business Continuity Planning a Learning outcome #4 7-6

CHAPTER ORGANIZATION 1. Introduction: SoA  Learning outcome #1 2. Hardware and Software Infrastructure  Learning outcome #2 3. IT Success Metrics  Learning outcome #3 4. Business Continuity Planning  Learning Outcome #4 7-6

INTrodUCTION: SOA e Introduced SoA in Chapter 6 e Service-oriented architecture SoA) perspective that focuses on the development use and reuse of small self-contained blocks of code(called services)to meet all application software needs e3 Software code is not developed solely for a single application ek Rather services are built that can be used and reused across all applications 7-7

INTRODUCTION: SoA  Introduced SoA in Chapter 6  Service-oriented architecture (SoA) - perspective that focuses on the development, use, and reuse of small self-contained blocks of code (called services) to meet all application software needs  Software code is not developed solely for a single application  Rather services are built that can be used and reused across all applications 7-7

INTRODUCTION: SOA e3 Can extend Soa to the entire organization &K An soa organization would be a Lean and agile using resources in the best way e Proactive in addressing changes in the market e Quick to respond and adapt to advances in technology e Transformational in its processes, structure and HR initiatives to match a changing and dynamic workforce 7-8

INTRODUCTION: SoA  Can extend SoA to the entire organization  An SoA organization would be…  Lean and agile using resources in the best way  Proactive in addressing changes in the market  Quick to respond and adapt to advances in technology  Transformational in its processes, structure and HR initiatives to match a changing and dynamic workforce 7-8

INTRODUCTION: SOA e3 Soa focused specifically on IT e Customers 兴 End users e3 Software development da Intormation needs ea Hardware requirements 7-9

INTRODUCTION: SoA  SoA focused specifically on IT  Customers  End users  Software development  Information needs  Hardware requirements 7-9

NTRODUCTION: SOA CUSTOMERS Multi-channel service delivery Consistent, high-quality interactions regardless of the venue Customizable product and service capabilities Customers should be able to plug and play into your organization and have the same pleasurable experience regardless of the channel 7-10

INTRODUCTION: SoA Customers should be able to “plug and play” into your organization and have the same pleasurable experience regardless of the channel 7-10