《剑桥商务英语》课程教学课件（PPT讲稿）Module 3 Communication at work

Module 3Communication at work

Module 3 Communication at work

Content :3.1 Vocabulary:business communicationReading:Better communication?Listening:Dealing with problemsSpeaking:Handling calls sensitively3.2 Writing:Formal and informal emails3.3Examspotlightexam skill:listening testXXIXCn

Content： 3.1 Vocabulary: business communication Reading: Better communication? Listening: Dealing with problems Speaking: Handling calls sensitively 3.2 Writing: Formal and informal emails 3.3 Exam spotlight exam skill: listening test

Think like a wise man but communicate in thelanguage of the people. W.B. YeatsWilliamButler Yeats(13June1865-28January1939）William ButlerYeats1865-1939online-literature.com

Think like a wise man but communicate in the language of the people. W.B. Yeats

WilliamButler Yeats was an Irish poetanddramatistandoneoftheforemostfiguresof2othcenturyliterature.Apillar of boththe Irishand British literaryestablishments,inhis later years Yeats served as anIrishSenatorfortwo terms.HewasadrivingforcebehindtheIrishLiteraryRevivaland alongwithLadyGregoryandEdwardMartynfoundedtheAbbeyTheatreand served as its chief during its early years.In 1923,hewasawarded aNobelPrizeinLiteratureforwhattheNobelCommitteedescribedas"inspiredpoetry,whichina highlyartisticform gives expression tothe spirit of awhole nation;"and he was the first Irishman so honoredYeatsis generally considered one of thefew writerswhose greatest works were completed afterbeingawarded theNobel Prize,suchworks include The Tower（(1928)andTheWindingStairandOtherPoems（1929）

威廉·巴特勒·叶芝威廉·巴特勒·叶芝（WilliamButlerYeats.1865年6月13日~1939年1月28日，亦译"叶慈、“耶茨”，爱尔兰诗人、剧作家和散文家著名的神秘主义者，是“爱尔兰文艺复兴运动的领袖，也是艾比剧院（AbbeyTheatre）的创建者之一。叶芝的诗受浪漫主义、唯美主义神秘主义、象征主义和玄学诗的影响，演变出其独特的风格。叶艺的艺术代表着英语诗从传统到现代过渡的缩影。叶芝早年的创作具有浪漫主义的华丽风格，善于营造梦幻般的氛围，在1893年出版的散文集《凯尔特的薄暮》，便属于此风格。然而进入不惑之年后在现代主义诗人艾兹拉·庞德等人的影响下，尤其是在其本人参与爱尔兰民族主义政治运动的切身经验的影响下，叶芝的创作风格发生了比较激烈的变化，更加趋近现代主义了

威廉·巴特勒·叶芝 威廉·巴特勒·叶芝(William Butler Yeats,1865年6月13日~1939年 1月28日)，亦译"叶慈" 、 "耶茨"，爱尔兰诗人、剧作家和散文家， 著名的神秘主义者，是"爱尔兰文艺复兴运动"的领袖，也是艾比剧 院(Abbey Theatre)的创建者之一。叶芝的诗受浪漫主义、唯美主义、 神秘主义、象征主义和玄学诗的影响，演变出其独特的风格。叶芝 的艺术代表着英语诗从传统到现代过渡的缩影。叶芝早年的创作具 有浪漫主义的华丽风格，善于营造梦幻般的氛围，在1893年出版 的散文集《凯尔特的薄暮》，便属于此风格。然而进入不惑之年后， 在现代主义诗人艾兹拉·庞德等人的影响下，尤其是在其本人参与 爱尔兰民族主义政治运动的切身经验的影响下，叶芝的创作风格发 生了比较激烈的变化，更加趋近现代主义了

WhenyouareoldWhen you are old and gray and full of sleepAnd nodding bythe fire,take down this bookAndslowlyread,anddreamofthesoftlookYour eyes had once,and of theirshadows deep;Howmany lovedyourmoments of glad graceAnd loved your beautywith lovefalse ortrue;But oneman loved the pilgrim soul in you,And loved the sorrowsof your changingface:Andbending downbeside the glowing barsMurmur,alittle sadly,how lovefledAnd pacedupon the mountains overhead,And hid his face amid a crowd of starsxXiXaiCn

When you are old When you are old and gray and full of sleep And nodding by the fire, take down this book, And slowly read, and dream of the soft look Your eyes had once, and of their shadows deep; How many loved your moments of glad grace, And loved your beauty with love false or true; But one man loved the pilgrim soul in you, And loved the sorrows of your changing face; And bending down beside the glowing bars, Murmur, a little sadly, how love fled And paced upon the mountains overhead, And hid his face amid a crowd of stars

当你老了·袁可嘉译当你老了，头白了，睡思昏沉炉火旁打，请取下这部诗歌慢慢读，回想你过去眼神的柔和回想它们过去的浓重的阴影；·多少人爱你年轻欢畅的时候爱慕你的美丽、假意或真心·只有一个人爱你那朝圣者的灵魂爱你衰老了的脸上的痛苦的皱纹垂下头来，在红光闪耀的炉子旁·凄然地轻轻诉说那爱情的消逝·在头顶的山上它缓缓跛着步子·在一群星星中间隐藏着脸庞。XXIXCn

当你老了 • 袁可嘉 译 • 当你老了，头白了，睡思昏沉， • 炉火旁打盹，请取下这部诗歌， • 慢慢读，回想你过去眼神的柔和， • 回想它们过去的浓重的阴影； • 多少人爱你年轻欢畅的时候， • 爱慕你的美丽、假意或真心， • 只有一个人爱你那朝圣者的灵魂， • 爱你衰老了的脸上的痛苦的皱纹； • 垂下头来，在红光闪耀的炉子旁， • 凄然地轻轻诉说那爱情的消逝， • 在头顶的山上它缓缓踱着步子， • 在一群星星中间隐藏着脸庞

Reading: better communication?Vocabulary1.Centrica：圣崔卡公司，总部在英国，是英国最大的能源供应商2.JosephPriestly英国化学家。职业是牧师，化学只是他的业余爱好。他的重大贡献是发现氧气和其他气体。3.makeof:对待，处理eg:I just wonderwhatyou make of all that.4.cross-sell:交叉销售5.portfolio:投资组合investmentportfolio证券投资组合6.depersonalize:vt.使失去个性xXiXBiCn

Reading: better communication? Vocabulary: 1. Centrica: 圣崔卡公司，总部在英国，是英国最大的能源供应商 2. Joseph Priestly 英国化学家。职业是牧师，化学只是他的业余爱 好。他的重大贡献是发现氧气和其他气体。 3. make of: 对待，处理 eg: I just wonder what you make of all that. 4. cross-sell: 交叉销售 5. portfolio: 投资组合 investment portfolio证券投资组合 6. depersonalize: vt.使失去个性

Reading:bettercommunication?eg: Will computers depersonalize human interactions?人机交互将会使人类失去个性吗？7.commoditize/se：使.商品化8.rationalise:使合理化eg:I can't rationalise my absurd fearof insects我怕昆虫，毫无道理，不能合理地解释9.eBay:易趣网10.counter-反，逆counterattack反攻文counter clockwise 逆时针

Reading: better communication? eg: Will computers depersonalize human interactions? 人机交互将会使人类失去个性吗? 7. commoditize/se: 使.商品化 8. rationalise: 使.合理化 eg: I can't rationalise my absurd fear of insects. 我怕昆虫,毫无道理,不能合理地解释. 9. eBay: 易趣网 10. counter- :反，逆 counter attack 反攻 counter clockwise 逆时针

Two patterns of business communicationBusiness communication could be divided into two patternsaccordingtothe different communicationobjects.The first one is the internal communication, which refers to thecommunication within an organization or a company. Most of thetime,the message fromthe top tobottom is in the formof memoAnd the message from bottom to top in in the form of report.Thesecondoneisexternal communication,whichreferstothecommunication withthe outsiders, suchas suppliers, customers andothercompanies.Forexternal communication,you shouldformalcommunicationways,forexample,businessletters,apressreleaseandadvertisements

Two patterns of business communication Business communication could be divided into two patterns according to the different communication objects. The first one is the internal communication, which refers to the communication within an organization or a company. Most of the time, the message from the top to bottom is in the form of memo. And the message from bottom to top in in the form of report. The second one is external communication, which refers to the communication with the outsiders, such as suppliers, customers and other companies. For external communication, you should formal communication ways, for example, business letters, a press release and advertisements