香港浸会大学：E-Transformation in Business（Introduction：From Net Commerce to e-Enterprise and e-Government）

COMP7580: E-Transformation in Business 1. Introduction From Net commerce to e-Enterprise and e-Government Dickson K.w. chiu PhD SMIEEE (Thanks to Dr William Cheung

1 Dickson K.W. Chiu PhD, SMIEEE (Thanks to Dr William Cheung) COMP7580: E-Transformation in Business 1. Introduction: From Net Commerce to e-Enterprise and e-Government

Learning objectives a To introduce e-transformation in business To clarify different views of e-Commerce/ e-Business a To understand the evolving aspects in different e-Transformation phases a To overview e-Enterprise and business process reengineering a To overview e-Government Dickson chiu 2008 COMP7580-Intro-2

Dickson Chiu 2008 COMP7580-Intro-2 Learning Objectives ◼ To introduce e-Transformation in Business ◼ To clarify different views of e-Commerce / e-Business ◼ To understand the evolving aspects in different e-Transformation phases ◼ To overview e-Enterprise and business process reengineering ◼ To overview e-Government

1.1 e-Transformation in Business

3 1.1 e-Transformation in Business

Vending machine on-line What are transformed? How are they transformed? Why do they need to be transformed Who will be affected in what ways? ransforming a vending machine Dickson chiu 2008 COMP7580-Intro- 4

Dickson Chiu 2008 COMP7580-Intro-4 Vending Machine On-line ◼ What are transformed? ◼ How are they transformed? ◼ Why do they need to be transformed? ◼ Who will be affected in what ways? Transforming a vending machine…

e-Business-What are transformed? Form of information and documents E.g. invoice, customer information, contract, product catalog company news, payment records, Processes for managing analyzing and using them Functional perspective: accounting sales and marketing production design human resource, Organizational perspective: Operational, Knowledge, Management and strategy Dickson chiu 2008 COMP7580-Intro-5

Dickson Chiu 2008 COMP7580-Intro-5 e-Business – What are transformed? ◼ Form of information and documents ◼ E.g., invoice, customer information, contract, product catalog, company news, payment records, … ◼ Processes for managing, analyzing and using them ◼ Functional perspective: accounting, sales and marketing, production, design, human resource, … ◼ Organizational perspective: Operational, Knowledge, Management and Strategy

e-Business - How are they transformed? Electronically, but more due to Internet and Web technologies proprietary->http,HtmlWebserverWebclientandserver programming Perl, PHP JSP, Java Bean,. Net, Apache, Tomcat A unified( way to represent information and document for sharing and integration Data Schema, Database, Knowledge Representation(Semantic Web) Oracle MySQL, MS SQL Server, XML, RDF, OWL, A unified() way to represent software systems interface and business processes Service-oriented computing workflow representation and management BEA Weblogic, RosettaNet, MS BizTalk, ebXML, Dickson chiu 2008 COMP7580-Intro-6

Dickson Chiu 2008 COMP7580-Intro-6 e-Business - How are they transformed? ◼ Electronically, but more due to Internet and Web technologies ◼ proprietary -> http, HTML, Web server, Web client and server programming ◼ Perl, PHP, JSP, Java Bean, .Net, Apache, Tomcat, … ◼ A unified(?) way to represent information and document for sharing and integration ◼ Data Schema, Database, Knowledge Representation (Semantic Web) ◼ Oracle, MySQL, MS SQL Server, XML, RDF, OWL, … ◼ A unified(?) way to represent software systems’ interface and business processes ◼ Service-oriented computing, workflow representation and management ◼ BEA Weblogic, RosettaNet, MS BizTalk, ebXML, …

e-Business Who will be affected in what ways? Clients/Customers(e.g personalized services) a Cost: New experience(UI, security) Benefit: More competitive price, better services/products, better after-sales support-> better customer experience Company staff(e.g. decision support systems) Cost: New experience and operation qUI, security) Benefit: higher productivity fast decision response Business partners(e. g. SCM systems) Cost: New interface and operation( UI, security trust) Benefit more efficient communication easier to establish business relationship dynamically, Dickson chiu 2008 COMP7580-Intro-7

Dickson Chiu 2008 COMP7580-Intro-7 e-Business – Who will be affected in what ways? ◼ Clients/Customers (e.g., personalized services) ◼ Cost: New experience (UI, security) ◼ Benefit: More competitive price, better services/products, better after-sales support -> better “customer experience” ◼ Company staff (e.g., decision support systems) ◼ Cost: New experience and operation (UI, security) ◼ Benefit: higher productivity, fast decision & response ◼ Business partners (e.g., SCM systems) ◼ Cost: New interface and operation (UI, security & trust) ◼ Benefit: more efficient communication, easier to establish business relationship dynamically, …

e-Business Why is the transformation needed Stay competitive by value-adding Operation Efficiency for lowering the cost Strategic positioning(for raising the selling price) Dickson chiu 2008 COMP7580-Intro-8

Dickson Chiu 2008 COMP7580-Intro-8 e-Business – Why is the transformation needed ◼ Stay competitive by value-adding … ◼ Operation Efficiency (for lowering the cost) ◼ Strategic Positioning (for raising the selling price)

e-Transformation in other sectors What are transformed? How are they transformed? Why do they need to be transformed? Who will be affected in what ways? Can you repeat the same exercise for e-Govemment, e-Health? Dickson chiu 2008 COMP7580-Intro-9

Dickson Chiu 2008 COMP7580-Intro-9 e-Transformation in Other Sectors ◼ What are transformed? ◼ How are they transformed? ◼ Why do they need to be transformed? ◼ Who will be affected in what ways? Can you repeat the same exercise for e-Government, e-Health?

1.2 Different views

10 1.2 Different Views