《酒店管理》（英文版） Housekeeping

Housekeeping o General Introduction of guestrooms o General Introduction of the Housekeeping Department o Standard services in the Housekeeping Department

Housekeeping ⚫General Introduction of Guestrooms ⚫General Introduction of the Housekeeping Department ⚫Standard Services in the Housekeeping Department

General Introduction of guestrooms o different type/status/layout of guestrooms

I.General Introduction of Guestrooms ⚫ different type/status/layout of guestrooms

Types of Guestrooms ● Single room tWin room---standard room ●Doub| e room o Suite oi. junior suite i. Deluxe suite o Hi. Duplex suite iv Presidential suite(one of the two basic elements to be considered luxurious Hotels

Types of Guestrooms ⚫Single room ⚫Twin room---standard room ⚫Double room ⚫Suite ⚫ i. junior suite ii. Deluxe suite ⚫ Iii. Duplex suite iv. Presidential suite (one of the two basic elements to be considered Luxurious Hotels; )

Status of guestrooms 1 occupied room住客房 ●2 Check-out room/ on- change roo走客房 3 vacant or available for sale空房 4.out-of- order待修房 ●5. blocked roon保留房 oO Special Status of Guestrooms(for fear of skippers or accidents) ●1.seep- out room在外过夜房 2. occupied with light luggage携带少量行李的住客房 3DND-- Do Not disturb请勿打扰房 ●4 double- ocked room双锁房

Status of Guestrooms ⚫ 1.occupied room住客房 ⚫ 2.Check-out room/ on-change room走客房 ⚫ 3.vacant or available for sale空房 ⚫ 4. out-of –order待修房 ⚫ 5. blocked room保留房 ⚫  Special Status of Guestrooms (for fear of skippers or accidents) ⚫ 1. sleep-out room 在外过夜房 ⚫ 2. occupied with light luggage携带少量行李的住客房 ⚫ 3. DND---Do Not Disturb请勿打扰房 ⚫ 4.double-locked room双锁房

General layout of Guestrooms o 5 areas according to different functions 01. area for sleeping ●2 or washing ●3 for living 04 for writing and making-up ●5 for storage

General Layout of Guestrooms ⚫5 areas according to different functions: ⚫1. area for sleeping ⚫2.for washing ⚫3.for living ⚫4. for writing and making-up ⚫5.for storage

Housekeeping department---back of the house o Important role of the Housekeeping Department o Organization/ personnel of the Housekeeping Department o Job Description in this department

II. Housekeeping Department---back of the house ⚫Important role of the Housekeeping Department ⚫Organization/ personnel of the Housekeeping Department ⚫Job Description in this department

Important role of the Housekeeping Department ● Housekeeping ing Department is responsible for cleaning guestrooms and making them look tidy, well-equipped, and comfortable In a sense, it is possible to say that a clean and attractive room is the product that the accommodations industry offers. This makes the housekeeping department of primary importance in the operation of any hotels

Important role of the Housekeeping Department ⚫Housekeeping Department is responsible for cleaning guestrooms and making them look tidy, well-equipped, and comfortable. In a sense, it is possible to say that a clean and attractive room is the product that the accommodations industry offers. This makes the housekeeping department of primary importance in the operation of any hotels

Its importance can be shown from 3 aspects 01. guestroom-renting is the main source of income in hotels. (70-80%) 02. the quality of housekeeping service indicates that of the general service 03. Housekeeping department is the main source of information for the hotel management

Its importance can be shown from 3 aspects ⚫1. guestroom-renting is the main source of income in hotels. (70-80%) ⚫2. the quality of housekeeping service indicates that of the general service. ⚫3. Housekeeping department is the main source of information for the hotel management

Organization/ personnel of the Housekeeping department ●客房部经理 executive housekeeper--副经理 assistant manager--秘书 secretary ●楼层主管 floor supervisor-- floor captain-- chambermaid ●Or:服务中心主管 service center supervisor-- service center captain---chambermaid 公共区域主管 public area supervisor-- captain- houseman/woman ●布衣房主管 Linen room supervisor- - captain- attendant ●洗衣房主管 Washing room supervisor- captain laundryman

Organization/ personnel of the Housekeeping Department ⚫ 客房部经理executive housekeeper --- 副经理 assistant manager ---秘书 secretary---- ⚫ 楼层主管floor supervisor ---floor captain ---chambermaid ⚫ Or:服务中心主管service center supervisor---service center captain---chambermaid ⚫ 公共区域主管public area supervisor---captain--- houseman/woman ⚫ 布衣房主管Linen room supervisor---captain---attendant ⚫ 洗衣房主管Washing room supervisor—captain--- laundryman

Job descriptions o 1.executive Housekeeper: in charge of housekeeping in a large hotel 02. Supervisor: a head of housemaids and chambermaids and roomkeepers 03. housemaids and chambermaids and roomkeepers: who take care of the housework in the guestroom, such as making or changing beds, dusting furniture, sweeping or cleaning floors and carpets, washing the bathroom replacing towels and wathcloths

Job descriptions: ⚫ 1.executive Housekeeper: in charge of housekeeping in a large hotel. ⚫ 2. Supervisor: a head of housemaids and chambermaids and roomkeepers. ⚫ 3. housemaids and chambermaids and roomkeepers: who take care of the housework in the guestroom, such as making or changing beds, dusting furniture, sweeping or cleaning floors and carpets, washing the bathroom, replacing towels and wathcloths