《酒店管理》（英文版） laundry service

Laundry service 765rU

Laundry Service

of service 当日可取;快洗服务;次日服务;快烫服 12 务;24小时洗衣服务; 9 3 same-day service(collected by 11: 00 765 returned on the same day) express service(collected all day and returned within 4 hours: with 50% extra charge Next day service(Collected after 11: 00, delivered before 19: 00 next day Express pressing service(collected all day and returned within 1 hour) 24-hour laundry service

Types of service ◼ 当日可取; 快洗服务; 次日服务；快烫服 务; 24小时洗衣服务; ◼ same-day service (collected by 11:00; returned on the same day) ◼ express service (collected all day and returned within 4 hours; with 50% extra￾charge) ◼ Next day service (Collected after 11:00, delivered before 19:00 next day) ◼ Express pressing service (collected all day and returned within 1 hour) ◼ 24-hour laundry service

Types of Service 12 水洗;手洗;干洗;烫衣服; 给衬衫上浆;修补服务;钉扣子 9 3 washing 765 hand-washing a dry-cleaning a to iron/ press the clothes ■ to starch the shirt mending service sew on a button

Types of Service 水洗； 手洗; 干洗; 烫衣服; 给衬衫上浆; 修补服务; 钉扣子 washing hand-washing ◼ dry-cleaning ◼ to iron/ press the clothes ◼ to starch the shirt ◼ mending service ◼ sew on a button

Special requirements for laund 12 a1. I want my coat dry-cleaned 9 3 2. 'd like this sweater washed 765 by hand in cold water a3. Please use soft soap 4. Please wash by itself a5. Please dont use bleach

Special requirements for laundry: ◼ 1. I want my coat dry-cleaned. ◼ 2. I’d like this sweater washed by hand in cold water. ◼ 3. Please use soft soap. ◼ 4. Please wash by itself. ◼ 5. Please don’t use bleach

■1.我的真丝长裙可能会退色,水 12 洗会不会掉色? 9 3 765 ■2.我希望我的丝绸衬衫用手洗, 它可能会缩水,请用冷水 My silk dress is not color fast Will it run in the wash? Id like my silk shirt to be hand washed. please use cold water It might shrink

◼ 1. 我的真丝长裙可能会退色，水 洗会不会掉色？ ◼ 2. 我希望我的丝绸衬衫用手洗， 它可能会缩水，请用冷水． ◼ My silk dress is not color fast. Will it run in the wash? ◼ I’d like my silk shirt to be hand￾washed. Please use cold water. It might shrink

Complaints and solutions 12 My laundry isnt returned for 3 days. Why? 9 3 765 2. The laundry delivered isnt mIne 3. The sweater has shrunk 4. The skirt has ruined 5. I still have one shirt missing 6. The stain on my coat hasnt been removed yet

Complaints and Solutions ◼ 1. My laundry isn’t returned for 3 days. Why? ◼ 2. The laundry delivered isn’t mine. ◼ 3. The sweater has shrunk. ◼ 4. The skirt has ruined. ◼ 5. I still have one shirt missing. ◼ 6. The stain on my coat hasn’t been removed yet

Q1. My laundry isn't returned for 3 days. Why? 12 9 3 Al. many hotels boast of same 765 day service now. However, during peak seasons laundry is not returned for 3 or 4 days. So, as a chambermaid, if you know there is going to be a delay, you should tell the guest before hand

Q1. My laundry isn’t returned for 3 days. Why? ◼ A1. many hotels boast of same￾day service now. However, during peak seasons laundry is not returned for 3 or 4 days. So, as a chambermaid, if you know there is going to be a delay, you should tell the guest before hand

2. The laundry delivered isn 't mine 12 a A2: contact the laundry 9 3 department, check the laundry 765 lists, and go to look for it at once

2. The laundry delivered isn’t mine. ◼ A2: contact the laundry department, check the laundry lists, and go to look for it at once

3. The sweater has shrunk A3: Hotels are usually not 765rU responsible for shrinkage

3. The sweater has shrunk. ◼ A3: Hotels are usually not responsible for shrinkage

4. The skirt has ruined 5. I still have one shirt missing 3 8-In case of loss and damage the hotel swill be responsible for a sum not exceeding ten times the value of work endered LFor example, if a shirt is missing the laundry rate is 20RMB, the compensation will be no more than 200

4. The skirt has ruined. 5. I still have one shirt missing. ◼ In case of loss and damage, the hotel will be responsible for a sum not exceeding ten times the value of work rendered. ◼ For example, if a shirt is missing, the laundry rate is 20RMB, the compensation will be no more than 200