《酒店管理》（英文版） Personnel Security

Personnel Security

Personnel Security

Personnel Personnel management has been neglected in the past; but now more and more hotels have realized its importance, owing to the following 2 factors 1. the trend to chain operation has swallowed up many of the independent hotels and a chain operation can well afford personnel specialists because the cost can be distributed across many hotels 2. the main management problems in lodging industry mainly center around the employees and the personnel function

Personnel • Personnel management has been neglected in the past; but now more and more hotels have realized its importance, owing to the following 2 factors: • 1. the trend to chain operation has swallowed up many of the independent hotels, and a chain operation can well afford personnel specialists because the cost can be distributed across many hotels. • 2. the main management problems in lodging industry mainly center around the employees and the personnel function

Duties of the personnel department 1.recruitment, selection and placement 员工的招聘,考核和分工) i recruitment ---to know the labor market and design a program to attract qualified employees to the hotel li Selection ---to Operate a selection program to select the best-qualified, stable long-service employees Placement---matching people with jobs

Duties of the personnel department • 1.recruitment, selection, and placement (员工的招聘，考核和分工） • i. recruitment ---to know the labor market and design a program to attract qualified employees to the hotel. • Ii. Selection---to Operate a selection program to select the best-qualified, stable, long-service employees. • Iii. Placement---matching people with jobs

2 take effective measures to stimulate employee's motivation so as to increase productivity in the hotel 3. conduct job evaluation studies and wage surveys so as to determine its employees wages/ salaries, fringe benefits(附加福利),and incentive systems(奖励机智) 4. provide training programs together with other departments---training should be at every level from semiskilled to supervisory

• 2. take effective measures to stimulate employee’s motivation so as to increase productivity in the hotel. • 3. conduct job evaluation studies and wage surveys so as to determine its employee’s wages/ salaries, fringe benefits (附加福利）, and incentive systems（奖励机智）. • 4. provide training programs together with other departments---training should be at every level from semiskilled to supervisory

security Security is concerned with the protection and conservation of all of the hotel s assets the protection of all guests and their property, and the protection of all employees and their personal property 3 interrelated factors should be considered in order to achieve the maximum benefit . physical security i Personnel practices and procedures li. Security systems

security • Security is concerned with the protection and conservation of all of the hotel’s assets, the protection of all guests and their property, and the protection of all employees and their personal property. • 3 interrelated factors should be considered in order to achieve the maximum benefit: • i. physical security; • ii. Personnel practices and procedures; • iii. Security systems

. physical security 物质安全 It involves the protection of the buildings and grounds and the building's contents It covers such diverse factors as layout, design lighting, fences and gates, hardware, alarms, closed-circuit television, and storage facilities equipment such as closed-circuit television safes and file cabinets can upgrade the protection against burglar, vandalism, and fire

i. physical security 物质安全 • It involves the protection of the buildings and grounds and the building’s contents. • It covers such diverse factors as layout, design, lighting, fences and gates, hardware, alarms, closed-circuit television, and storage facilities. • equipment such as closed-circuit television, safes and file cabinets can upgrade the protection against burglar, vandalism, and fire

Personnel practices and procedures服务过程的安全 Employees, properly rendered and oriented can be a tremendous asset in helping to reduce losses otherwise attributable to souvenir hunting or dishonest guests

ii. Personnel practices and procedures服务过程的安全 • Employees, properly rendered and oriented, can be a tremendous asset in helping to reduce losses otherwise attributable to souvenir hunting or dishonest guests

i. Security Systems安全制度 System is necessary, but not to be so restrictive as to effect efficiency i. the control of inventory(控制存货) establish the minimum requirements for each area, and when inventories are taken they should be supervised by a representative of the controller's office li. The control of master keys and room keys li. The control of assets such as linens housekeeping supplies, tools, furniture and furnishings, office equipment, etc

iii. Security Systems安全制度 • System is necessary, but not to be so restrictive as to effect efficiency. • i. the control of inventory(控制存货)---establish the minimum requirements for each area, and when inventories are taken, they should be supervised by a representative of the controller’s office. • Ii. The control of master keys and room keys. • Iii. The control of assets, such as linens, housekeeping supplies, tools, furniture and furnishings, office equipment, etc