香港城市大学：香港僱員信心与工作滿意度及勞資關係調查（PPT讲稿）Employee Confidence, Job Satisfaction and Industrial Relations Survey（2006）

香港偓員信心丶工作滿意度 及勞資關係調查 Employee Confidence, Job Satisfaction and Industrial relations Survey 香港城市大學管理學糸應用硏究 梁覺博士、葉景明博士 Applied Research Conducted by Prof Kwok leung and Dr. Olivia IP Department of Management, City University of Hong Kong 香港城市大擊 City University of Hong Kong Press release on 02 May 2006

1 香港僱員信心、工作滿意度 及勞資關係調查 Employee Confidence, Job Satisfaction and Industrial Relations Survey 香港城市大學管理學系應用研究 梁覺博士、葉景明博士 Applied Research Conducted by Prof. Kwok LEUNG and Dr. Olivia IP Department of Management, City University of Hong Kong Press Release on 02 May 2006

青景資料 Background Information 調查旨在了解香港偓員對目前工作的信心指數·及工作滿意 度和勞資關係。 調査以電話訪問進行,於2006年3月24日至4月8日期間成功 訪問本港925位18歲或以上’現正全職工作的僱員 調査的結果可幫助上司了解偓員的心態及霱要’從而知道如 何提升偓員的工作滿意度及競爭能力’亦可以協助偓員對這 方面加深了解’促進勞資之間溝通’及對自己的職業規劃作 出妥善安排 The survey aims at understanding the confidence of Hong Kong employees towards their jobs, their job satisfaction and their perception of industrial relations It was conducted during March 24-April 8, 2006. A total of 925 Hong Kong citizens aged 18 or above, currently holding a full time job, were interviewed 港城市 大 of Hong Kong

2 背景資料 Background Information • 調查旨在了解香港僱員對目前工作的信心指數，及工作滿意 度和勞資關係。 • 調查以電話訪問進行，於2006年3月24日至4月8日期間成功 訪問本港925位18歲或以上，現正全職工作的僱員。 • 調查的結果可幫助上司了解僱員的心態及需要，從而知道如 何提升僱員的工作滿意度及競爭能力，亦可以協助僱員對這 方面加深了解，促進勞資之間溝通，及對自己的職業規劃作 出妥善安排。 • The survey aims at understanding the confidence of Hong Kong employees towards their jobs, their job satisfaction and their perception of industrial relations. • It was conducted during March 24 – April 8, 2006. A total of 925 Hong Kong citizens aged 18 or above, currently holding a full time job, were interviewed

樣本概況 Sample Overview 樣本總數:925 性別:男(56%)/女(44%) 年齡:30以下(25%)/30-39(294%)/40或以上(455%) 婚姻狀況:未婚(36.8%)/已婚(61.7%) 職級∶低層(40.5%)/中層(51.9%)/高層(7.6% 教育程度∶小學及中學(60.3%)/大專或以上(39.7%) 在公司工作平均年數∶七年 Total sample: 925 SeX: Male(56%)/Female(44%) Age: Below30(25%)/30-39(294%)/49 or above(455% Marriage status: Single(36.8%)/Married (61.7% Job position Lower level (40.5%)/Middle level(51.9%)/Upper level (76%) Education level: Primary and Secondary(60.3%)/Tertiary or above (39.7%) Average year of working with the current company: 7 years 港城市大學 3 City University of Hong Kong

3 樣本概況 Sample Overview • 樣本總數：925 • 性別：男(56%) / 女(44%) • 年齡：30以下(25%) / 30 – 39 (29.4%) / 40或以上(45.5%) • 婚姻狀況：未婚(36.8%) / 已婚(61.7%) • 職級：低層(40.5%) / 中層(51.9%) / 高層(7.6%) • 教育程度：小學及中學(60.3%) / 大專或以上(39.7%) • 在公司工作平均年數：七年 • Total sample: 925 • Sex: Male (56%) / Female (44%) • Age: Below 30 (25%) / 30 – 39 (29.4%) / 49 or above (45.5%) • Marriage status: Single (36.8%) / Married (61.7%) • Job position: Lower level (40.5%) / Middle level (51.9%) / Upper level (7.6%) • Education level: Primary and Secondary (60.3%) / Tertiary or above (39.7%) • Average year of working with the current company: 7 years

香港員信心指數 Hong Kong Employee Confidence Index (HKECI) 港城市 大 4 of Hong Kong

4 香港僱員信心指數 Hong Kong Employee Confidence Index (HKECI)

香港僱員信心指數( HKECI-簡稱EC)量度僱員 對工作上不同層面的樂觀及滿意程度。 EC|內的10題問題包括3個方面:工作滿意度、工 作安全感,及工作前景。 Hong Kong Employee Confidence IndeX(HKECI shortened to ECl) aims to measure employees views and satisfaction towards various aspects of their jobs The 10 questions in ECI fall into 3 categories Well-Being, Job Security, and Job Prospect 港城市 大 5 of Hong Kong

5 • 香港僱員信心指數 (HKECI – 簡稱ECI ) 量度僱員 對工作上不同層面的樂觀及滿意程度。 • ECI 內的10題問題包括3個方面：工作滿意度、工 作安全感，及工作前景。 • Hong Kong Employee Confidence Index (HKECI – shortened to ECI ) aims to measure employees’ views and satisfaction towards various aspects of their jobs. • The 10 questions in ECI fall into 3 categories: Well-Being, Job Security, and Job Prospect

EC|是以0-10分來評分,分數越高便表示僱員的 信心越高 此外’受訪者也被問及對目前香港的就業市場的看 法 ECI is measured on a scale of 0-10. A higher score represents a higher overall confidence of the employee In addition respondents were also asked about their views on the overall job market in Hong Kong 港城市 大 of Hong Kong

6 • ECI 是以 0-10分來評分，分數越高便表示僱員的 信心越高。 • 此外，受訪者也被問及對目前香港的就業市場的看 法。 • ECI is measured on a scale of 0-10. A higher score represents a higher overall confidence of the employee. • In addition, respondents were also asked about their views on the overall job market in Hong Kong

僱員信心指數一分層分析及與2005年比較 ECI- Analyses by Sectors and Comparison with 2005 港城市 大 7 of Hong Kong

7 僱員信心指數 – 分層分析及與2005年比較 ECI – Analyses by Sectors and Comparison with 2005

Employee Confidence Index(EC)僱員信心指數 Wel- Being工作满意度 Relationship w/ colleagues 口06′ 和其他同事的關係 Job performance個人工作 表現 7.04 Clear company goals清晰 的公司目標 Being appreciated by boss 6.12 被上司賞識 6.42 Mean平均值 11-point scale. 0-lowest; 10-highest 港城市 大 十一分制:0-最低10-最高8 of Hong Kong

8 Employee Confidence Index (ECI) 僱員信心指數 Well-Being 工作滿意度 6.42 6.81 7.04 7.56 6.12 6.15 6.72 7.21 2 4 6 8 1 0 Being appreiciated by boss 被上司賞識 Clear company goals 清晰 的公司目標 Job performance 個人工作 表現 Relationship w/ colleagues 和其他同事的關係 Mean 平均值 05' 06' 11-point scale: 0 – lowest; 10 – highest 十一分制 : 0 – 最低, 10 – 最高

Employee Confidence Index(EC)僱員信心指數 Job security工作安全 Maintain position留任 6.77 口06 機會 Optimistic company 6.24 prospect對公司前景樂 觀 6.58 4 6 Mean平均值 11-point scale. 0-lowest; 10-highest 港城市 大 十一分制:0-最低10-最高9 of Hong Kong

9 Employee Confidence Index (ECI) 僱員信心指數 Job Security 工作安全感 6.58 6.95 6.24 6.77 2 4 6 8 1 0 Optimistic company prospect 對公司前景樂 觀 Maintain position 留任 機會 Mean 平均值 05' 06' 11-point scale: 0 – lowest; 10 – highest 十一分制 : 0 – 最低, 10 – 最高

Employee Confidence Index(EC)僱員信心指數 Job Prospect工作前景 Opp. for enhancing skills te 5.19 口05 升知識/技能的機會 5.21 口06′ Opp for finding a better job 379 找到待遇更好的工作 Opp. for salary raise加薪機 3.60 會 Opp. for promotion晉升機 3.00 會 ean平均值 11-point scale. 0-lowest; 10-highest 港城市 大 十一分制:0-最低10-最高10 of Hong Kong

10 Employee Confidence Index (ECI) 僱員信心指數 Job Prospect 工作前景 2.97 3.83 3.82 5.21 3.00 3.60 3.79 5.19 2 4 6 8 Opp. for promotion 晉升機 會 Opp. for salary raise 加薪機 會 Opp. for finding a better job 找到待遇更好的工作 Opp. for enhancing skills 提 升知識/技能的機會 Mean 平均值 05' 06' 11-point scale: 0 – lowest; 10 – highest 十一分制 : 0 – 最低, 10 – 最高