西安电子科技大学：《跨文化管理》课程PPT教学课件（Cross-Cultural Management）Chapter 4 Cross-Cultural Communication and Negotiation

Chapter 4 Cross-Cultural Communication and Negotiation o Chapter 4(1)-Cross-Cultural Communication.2 o Chapter 4(2)Conflict Negotiation. 27 1kR H"『 Cross-Cultural Management

Cross-Cultural Management 1 Chapter 4 Cross-Cultural Communication and Negotiation ⚫ Chapter 4(1)- Cross-Cultural Communication…2 ⚫ Chapter 4(2)- Conflict & Negotiation…27

Chapter 4(1)-Cross-Cultural Communication Cross-Cultural Management

2 Cross-Cultural Management Chapter 4(1)- Cross-Cultural Communication

Functions of communication Communication is the exchange of meaning In organizations, it has several functions: Affecting Behavior -through both formal and informal channels Emotional expression -fulfillment of social needs Information-facilitating decision making 3 Cross-Cultural Management

Cross-Cultural Management 3 Functions of Communication Communication is the exchange of meaning. In organizations, it has several functions: • Affecting Behavior – through both formal and informal channels • Emotional expression - fulfillment of social needs • Information - facilitating decision making

The communication process Message Message Message essade Source Encoding Channel Decoding Receiver Feedback Cross-Cultural Management

Cross-Cultural Management 4 Source Encoding Channel Decoding Receiver Message Message Message Message Feedback The Communication Process

What do you see in the poster? A small class exercise Cross-Cultural Management

5 Cross-Cultural Management What do you see in the poster? A small class exercise

PERCEPTION Process by which people organize and interpret their sensory impressions in order to give meaning to their environment Perception = Attitudes = Motivation Behavior 6 Cross-Cultural Management

Cross-Cultural Management 6 Process by which people organize and interpret their sensory impressions in order to give meaning to their environment Perception => Attitudes => Motivation & Behavior PERCEPTION

Attitudes Evaluative statements favorable or unfavorable about objects, people, or events reflect how one feels about something bom Cross-Cultural Management

Cross-Cultural Management 7 Attitudes Evaluative statements – favorable or unfavorable – about objects, people, or events; reflect how one feels about something

Perceiver Effects on Perception Culture Personali ·Va|ues& Attitudes Motives Interests Past experiences Expectations 8 Cross-Cultural Management

Cross-Cultural Management 8 Perceiver Effects on Perception • Culture • Personality • Values & Attitudes • Motives • Interests • Past experiences • Expectations

Perceptual Shortcuts Selectivity Assumed Similarity Halo Effect Stereotyping 9 Cross-Cultural Management

Cross-Cultural Management 9 Perceptual Shortcuts Selectivity Halo Effect Stereotyping Assumed Similarity

Shortcuts to Judging Others Selectivity-choosing bits of data depending on the interests, background, experience, and attitudes of observer Assumed similarity-perceptions of others more influenced by what the observer is like or thinks Stereotyping-basing perception on group membership or association Halo Effect-drawing a general impression on the basis of a single characteristic, such as intelligence, sociability, or appearance 10 Cross-Cultural Management

Cross-Cultural Management 10 Shortcuts to Judging Others •Selectivity - choosing bits of data depending on the interests, background, experience, and attitudes of observer •Assumed Similarity - perceptions of others more influenced by what the observer is like or thinks •Stereotyping - basing perception on group membership or association •Halo Effect - drawing a general impression on the basis of a single characteristic, such as intelligence, sociability, or appearance