香港城市大学：香港僱員信心、工作滿意度及年齡歧視問題調查 Employee Confidence, Job Satisfaction and Age Discrimination Survey

香港僱員信心、工作滿意度 及年齡歧視問題調查 Employee Confidence, Job satisfaction and Age Discrimination Survey 香港城市大學管理學糸應用硏究 梁覺教授丶葉景明博士 Applied Research Conducted by Prof Kwok LEUNG and Dr. Olivia lp Department of management City University of Hong Kong 香港城市大擊 City University of Hong Kong Press Release on 28 May 2007

1 香港僱員信心、工作滿意度 及年齡歧視問題調查 Employee Confidence, Job Satisfaction and Age Discrimination Survey 香港城市大學管理學系應用研究 梁覺教授、葉景明博士 Applied Research Conducted by Prof. Kwok LEUNG and Dr. Olivia Ip Department of Management, City University of Hong Kong Press Release on 28 May 2007

青景資料 Background Information 調查旨在了解香港僱員對目前工作的信心指數’工作滿意度和年 齡歧視問題 調查以電話訪問進行’於2007年3月20日至4月30日期間成功訪問 本港805位18歲或以上,現正全職工作的員。 調查的結果可幫助上司瞭解僱員的心態及需要’從而知道如何提 升偓員的工作滿意度及競爭能力。調査結果還有助於上司瞭解罹 員對在工作間年齡歧視問題的看法’以便制訂人事管理政策。 employees towards their jobs their job satisfaction and ther ong The survey aims at understanding the confidence of Hong Ko attitudes towards age discrimination It was conducted during March 20-April 30, 2007. a total of 805 Hong Kong citizens aged 18 or above, who currently have a full time job, were interviewed 成市大擊

2 背景資料 Background Information • 調查旨在了解香港僱員對目前工作的信心指數，工作滿意度和年 齡歧視問題。 • 調查以電話訪問進行，於2007年3月20日至4月30日期間成功訪問 本港805位18歲或以上，現正全職工作的僱員。 • 調查的結果可幫助上司瞭解僱員的心態及需要，從而知道如何提 升僱員的工作滿意度及競爭能力。調查結果還有助於上司瞭解雇 員對在工作間年齡歧視問題的看法，以便制訂人事管理政策。 • The survey aims at understanding the confidence of Hong Kong employees towards their jobs, their job satisfaction and their attitudes towards age discrimination . • It was conducted during March 20 – April 30, 2007. A total of 805 Hong Kong citizens aged 18 or above, who currently have a full time job, were interviewed

樣本概況 Sample Overview 樣本總數:805 性別:男(53%)/女(47%) 年齡:30以下(22.5%)/30-39(28.1%)/40或以上(49.4%) 婚姻狀況∶未婚(39.1%)/已婚(60.9%) 職級:低層(33.7%》/中層(57.1%)/高層(9.2%) 教育程度∶小學及中學(54%)/大專或以上(44.6%) 在公司工作平均年數:八年 · Total sample:805 Sex: Male(53%)/Female (47%) Age: Below30(22.5%)/30-39(28.1%)/40 or above(494%) Marriage status: Single (39. 1 %)/Married(60.9% Job position Lower level (33.7 %)/Middle level (57.1%)/Upper level (9.2 % Education level: Primary and Secondary (55.4%)/Tertiary or above(44.6%) Average of years of working with the current company: 8 years 成市大擊

3 樣本概況 Sample Overview • 樣本總數：805 • 性別：男(53%) / 女(47%) • 年齡：30以下(22.5%) / 30 – 39 (28.1%) / 40或以上(49.4%) • 婚姻狀況：未婚(39.1%) / 已婚(60.9%) • 職級：低層(33.7%) / 中層(57.1%) / 高層(9.2%) • 教育程度：小學及中學(55.4%) / 大專或以上(44.6%) • 在公司工作平均年數：八年 • Total sample: 805 • Sex: Male (53%) / Female (47%) • Age: Below 30 (22.5%) / 30 – 39 (28.1 %) / 40 or above (49.4 %) • Marriage status: Single (39.1 %) / Married (60.9 %) • Job position: Lower level (33.7 %) / Middle level (57.1 %) / Upper level (9.2 %) • Education level: Primary and Secondary (55.4 %) / Tertiary or above (44.6 %) • Average # of years of working with the current company: 8 years

香港偓員信心指數 Hong Kong Employee Confidence Index (HKECI) 成市大擊

4 香港僱員信心指數 Hong Kong Employee Confidence Index (HKECI)

·香港僱員信心指數(HKEC|-簡稱εCⅠ)量度偓員對工作上不同 層面的觀點及滿意程度 EC内的10題問題包括3個方面:工作滿意度、工作安全感’及 工作前景。 Hong Kong Employee Confidence Index(HKECI-shortened to ECl)aims to measure employees' views and satisfaction towards various aspects of their jobs The 10 questions in ECI fall into 3 categories: Well-Being, Job Security, and Job Prospect 成市大擊

5 • 香港僱員信心指數 (HKECI – 簡稱ECI ) 量度僱員對工作上不同 層面的觀點及滿意程度。 • ECI 內的10題問題包括3個方面：工作滿意度、工作安全感，及 工作前景。 • Hong Kong Employee Confidence Index (HKECI – shortened to ECI ) aims to measure employees’ views and satisfaction towards various aspects of their jobs. • The 10 questions in ECI fall into 3 categories: Well-Being, Job Security, and Job Prospect

ECl是以0-10分來評分’分數越高便表示僱員的信心越高 此外,受訪者也被問及對目前香港的就業市場的看法 ECI is measured on a scale of 0-10. a higher score represents a higher overall confidence of the employee In addition, respondents were also asked about their views on the overall job market in Hong Kong 成市大擊

6 • ECI 是以 0-10分來評分，分數越高便表示僱員的信心越高。 • 此外，受訪者也被問及對目前香港的就業市場的看法。 • ECI is measured on a scale of 0-10. A higher score represents a higher overall confidence of the employee. • In addition, respondents were also asked about their views on the overall job market in Hong Kong

僱員信心指數一分層分析及與2005/2006年比較 ECl- Analyses by Sectors and comparison with 2005/2006 成市大擊

7 僱員信心指數 – 分層分析及與2005/2006年比較 ECI – Analyses by Sectors and Comparison with 2005/2006

Employee Confidence Index(EC)僱員信心指數 口05 5.48 口06 Overall eci整體儸 572 07 員信心指數 582 Overall job market整 體就業市場 4.49 Mean平均值 11-point scale: 0-lowest, 10-highest 成市大擊 十-分制:0-最低10-最高

8 Employee Confidence Index (ECI) 僱員信心指數 4.49 4.22 3.87 5.82 5.72 5.48 0 2 4 6 8 Mean 平均值 Overall job market 整 體就業市場 Overall ECI 整體僱 員信心指數 05' 06' 07' 11-point scale: 0 – lowest; 10 – highest 十一分制 : 0 – 最低, 10 – 最高

Employee Confidence Index(EC)催員信心指數 Well- Being工作滿意度 Relationship w/ colleagues 和其他同事的關係 753 07 6.72 Job performance 個人工作表現 .19 Clear company goals I 6.15 清晰的公司目標 6.75 Being appreciated by boss 6.12 被上司賞識 6.42 6.48 Mean平均值 11-point scale: 0-lowest, 10-highest 成市大擊 十-分制:0-最低10-最高

9 Employee Confidence Index (ECI) 僱員信心指數 Well-Being 工作滿意度 6.48 6.75 7.19 7.53 6.42 6.81 7.04 7.56 6.12 6.15 6.72 7.21 2 4 6 8 1 0 Being appreciated by boss 被上司賞識 Clear company goals 清晰的公司目標 Job performance 個人工作表現 Relationship w/ colleagues 和其他同事的關係 Mean 平均值 05' 06' 07' 11-point scale: 0 – lowest; 10 – highest 十一分制 : 0 – 最低, 10 – 最高

Employee Confidence Index(EC)催員信心指數 Job Security工作安全威 6.77 ■06 Maintain position 07 6.95 留任機會 7.15 6.24 Optimistic company prospect 6.58 對公司前景樂觀 6.71 6 Mean平均值 11-point scale: 0-lowest, 10-highest 成市大擊 十-分制:0-最低10-最高

10 Employee Confidence Index (ECI) 僱員信心指數 Job Security 工作安全感 6.71 7.15 6.58 6.95 6.24 6.77 2 4 6 8 1 0 Optimistic company prospect 對公司前景樂觀 Maintain position 留任機會 Mean 平均值 05' 06' 07' 11-point scale: 0 – lowest; 10 – highest 十一分制 : 0 – 最低, 10 – 最高