《零售业概述》（英文版） Chapter 13 Operating A Retail Business

perations Managementa Operational Dimensions Chapter 13

Chapter 13

Objectives To Describe the operational Scope To Examine Specific Aspects of Retail Operations

• To Describe the Operational Scope • To Examine Specific Aspects of Retail Operations

Operating A Retail Business Operations blueprint Store Format Size Space Allocation Personnel utilization Store maintenance Energy Management Renovations Inventory Management Store Security Insurance redit Management

Size Operations Blueprint Inventory Management Renovations Space Allocation Personnel Utilization Energy Management Store Format Store Security Store Maintenance Insurance Credit Management

Operations Blueprint · Systematic Every Operating Function Standardizes Activities Outlines plan for evaluation Evaluate personnel needs Production needs

• Systematic • Every Operating Function • Standardizes Activities • Outlines Plan for Evaluation • Evaluate Personnel Needs • Production Needs

Format Size, and Space Allocation Prototype Stores? Rationalized Retailing Top-Down Space Management Bottom-Up Space Management

• Prototype Stores? • Rationalized Retailing • Top-Down Space Management • Bottom-Up Space Management

Personnel utilization Labor costs Employee Turnover Ramifications of poor Employees Productivity and Technology · Labor demand Unionized Employees

• Labor Costs • Employee Turnover • Ramifications of Poor Employees • Productivity and Technology • Labor Demand • Unionized Employees

Increased Productivity Hiring Process Workload forecasts Standardization and cross Training Performance standards Compensation Self-service Length of employment

• Hiring Process • Workload Forecasts • Standardization and Cross￾Training • Performance Standards • Compensation • Self-service • Length of Employment

Energy Resource Efficiency Better Insulation Temperature Settings Computerized Systems Centrally Controlled Systems Efficiency Light Bulbs Humidity Controls

• Better Insulation • Temperature Settings • Computerized Systems • Centrally Controlled Systems • Efficiency Light Bulbs • Humidity Controls

Inventory Management Handling Storage Movement When to Perform functions Delivery Time Vs Shipping Costs Supplier Support In-Store Breakage Customer Delivery

• Handling • Storage • Movement • When to Perform Functions • Delivery Time vs. Shipping Costs • Supplier Support • In-Store Breakage • Customer Delivery

Store Security Personal Lighting Cameras Guards Curfews Access Bank Deposits Merchandise

• Personal – Lighting – Cameras – Guards – Curfews – Access – Bank Deposits • Merchandise