东南大学远程教育：《外贸函电》课程教学资源（PPT课件讲稿）Unit 12 Claim and Settlement

Unit 12 Claim and settlement Points for attention When making a claim plan your letter as follows 1. Begin by regretting the need to complain 2. Mention the date of the order the date of delivery and the goods complained about

Unit 12 Claim and Settlement Points for attention: When making a claim , plan your letter as follows: 1. Begin by regretting the need to complain 2. Mention the date of the order, the date of delivery and the goods complained about

3. State your reasons for being dissatisfied and ask for an explanation 4. Refer to the inconvenience caused 5. Suggest how the matter should be put right

3. State your reasons for being dissatisfied and ask for an explanation 4. Refer to the inconvenience caused. 5. Suggest how the matter should be put right

Suppose you are the seller, the following rules are to be noted when dealing ng with a claim 1. The first thing that has to be decided is whether the claim is justified. If so then you have to admit it readily? express your regret and promise to put matters right

Suppose you are the seller, the following rules are to be noted when dealing with a claim. 1. The first thing that has to be decided is whether the claim is justified. If so , then you have to admit it readily; express your regret and promise to put matters right

2. If the claim is not justified, point this out politely and in an agreeable manner. It would be a wrong policy to refuse the claim offhand 3. If you cannot deal with a claim promptly, acknowledge it at once that you will send a full reply late and Explain that you are looking into it

2. If the claim is not justified, point this out politely and in an agreeable manner. It would be a wrong policy to refuse the claim offhand. 3. If you cannot deal with a claim promptly, acknowledge it at once. Explain that you are looking into it and that you will send a full reply later

4, all claim should be treated as serious matters and thoroughly investigated There is no need for the sellers to go into a long story of how the mistake was made and a short explanation may be useful

4. All claim should be treated as serious matters and thoroughly investigated. There is no need for the sellers to go into a long story of how the mistake was made and a short explanation may be useful

Letter l 1. Clain后的介词搭配 表示索赔的原因,接 for claim for damage 表示索赔的金额,接 for claim for uss$1000 表示对某批货物索赔,接 on claim on the goods 表示向某人索赔,接 against claim against the underwriter

Letter 1 1. Claim 后的介词搭配 表示索赔的原因,接for claim for damage 表示索赔的金额,接for claim for US$1000 表示对某批货物索赔,接on claim on the goods 表示向某人索赔,接against claim against the underwriter

2. The certificate evidenced that the above goods are much inferior in quality to your previous samples 3. Amount to:总计 4. Settle the claim:理赔

2. The certificate evidenced that the above goods are much inferior in quality to your previous samples 3. Amount to : 总计 4. Settle the claim: 理赔

Letter 2 1. We sent a representative to investigate this matter and found that it was a mistake made by our staff at the workshop

Letter 2 1. We sent a representative to investigate this matter and found that it was a mistake made by our staff at the workshop

东南大学返程麦育 外贸函电 第四十讲 主讲教师:任凤慧

东南大学远程教育 外贸函电 第 四十讲 主讲教师：任凤慧

Letter 3 1. As to the captioned goods shipped per S.S. "Dongfeng in execution of our contract No 123, and discharged at Shanghai, we now file/lodge claims against you as follOWS

Letter 3 1. As to the captioned goods shipped per S.S. “Dongfeng” in execution of our contract No.123,and discharged at Shanghai, we now file/lodge claims against you as follows