华中科技大学：《项目管理》Chapter 7 Project Quality Management

Chapter 7: Project Quality Management 2021/2/21 IP

2021/2/21 1 Chapter 7: Project Quality Management

Learning Objectives Understand the importance of project quality management and the role of the project manager in assuring quality Define quality and how it relates to various aspects of information technology projects Discuss quality experts view of modern quality management Describe what is invol ved in quality planning, quality assurance and quality control on projects Explain quality control tool and techniques such as pareto charts statistical sampling, quality control charts, Six sigma, and the seven run rule Compare the different types of testing for information technology projects and how they relate to quality Describe key issues relating to improving quality in information technology projects 2021/2/21 P

2021/2/21 2 Learning Objectives ◼ Understand the importance of project quality management and the role of the project manager in assuring quality ◼ Define quality and how it relates to various aspects of information technology projects ◼ Discuss quality experts’ view of modern quality management ◼ Describe what is involved in quality planning, quality assurance, and quality control on projects ◼ Explain quality control tool and techniques such as Pareto charts, statistical sampling, quality control charts, six sigma, and the seven run rule ◼ Compare the different types of testing for information technology projects and how they relate to quality ◼ Describe key issues relating to improving quality in information technology projects

Chapter Outline Quality of If projects What is Project Quality management? Modern Quality management Quality Planning Quality Assurance Ouality Control Tools and Techniques for Quality Control Pareto analysis Statistical Sampling and Standard Deviation Quality Control Charts, Six Sigma, and the Seven Run rule Testing 2021/2/21 IP

2021/2/21 3 Chapter Outline ◼ Quality of IT Projects ◼ What is Project Quality Management? ◼ Modern Quality Management ◼ Quality Planning ◼ Quality Assurance ◼ Quality Control ◼ Tools and Techniques for Quality Control ◼ Pareto Analysis ◼ Statistical Sampling and Standard Deviation ◼ QualityControl Charts, Six Sigma, and the Seven Run Rule ◼ Testing

Chapter Outline Improving Information Technology Project Quality Leadership The Cost of Quality Organizational Influences, Workplace Factors, and Quality Maturity models Software Quality function deployment model Capability Maturity model Project Management Maturity Model 2021/2/21 IP,4

2021/2/21 4 Chapter Outline ◼ Improving Information Technology Project Quality ◼ Leadership ◼ The Cost of Quality ◼ Organizational Influences, Workplace Factors, and Quality ◼ Maturity Models ◼ Software Quality Function Deployment Model ◼ CapabilityMaturity Model ◼ Project Management Maturity Model

7.1 Quality of IT projects 2021/2/21 IP

2021/2/21 5 7.1 Quality of IT Projects

Opening case Read the opening case on pp. 174-175 What are some of the quality problems in this case? Which problems would be most difficult to fix? How would you proceed if you were Scott daniels? 2021/2/21 IP,5

2021/2/21 6 Opening Case ◼ Read the opening case on pp. 174-175 ◼ What are some of the quality problems in this case? ◼ Which problems would be most difficult to fix? ◼ How would you proceed if you were Scott Daniels?

Quality of IT Projects Many people joke about the poor quality of IT products People seem to accept systems being down occasionally or needing to reboot their pcs a There are many examples in the news about quality problems related to It But quality is very important in many It projects 2021/2/21 IP

2021/2/21 7 Quality of IT Projects ◼ Many people joke about the poor quality of IT products ◼ People seem to accept systems being down occasionally or needing to reboot their PCs ◼ There are many examples in the news about quality problems related to IT ◼ But quality is very important in many IT projects

7.2 What Is Project Quality Management? 2021/2/21 P

2021/2/21 8 7.2 What Is Project Quality Management?

Project Quality Management The International Organization for Standardization(iso) defines quality as the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs Other experts define quality based on conformance to requirements: meeting written specifications fitness for use: ensuring a product can be used as it was intended 2021/2/21 P

2021/2/21 9 Project Quality Management ◼ The International Organization for Standardization (ISO) defines quality as the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs ◼ Other experts define quality based on ◼ conformance to requirements: meeting written specifications ◼ fitness for use: ensuring a product can be used as it was intended

Need to Understand stakeholder Expectations and view of Quality One of your neighbors just bought an expensive"car. How much did it cost? You had to wait in line a "long time. " How long did you wait? You applied for a job, and the response letter said they' d get back to you "in the near future. When will they get back to you? Your boss is really old. How old is he/ she? 2021/2/21 IP 10

2021/2/21 10 Need to Understand Stakeholder Expectations and View of Quality ◼ One of your neighbors just bought an “expensive” car. How much did it cost? ◼ You had to wait in line a “long time.” How long did you wait? ◼ You applied for a job, and the response letter said they’d get back to you “in the near future.” When will they get back to you? ◼ Your boss is “really old.” How old is he/she?