《信息技术战略管理》Chapter 10 Complex Decisions and Artificial Intelligence

Chapter 10 Complex Decisions and Artificial Intelligence The Strategic Management of Information Technology

The Strategic Management of Information Technology Chapter 10 Complex Decisions and Artificial Intelligence

Transaction Processing System Input Process Output Systems Development Communication Information

Transaction Processing System Input Process Output Information Communication Systems Development

Process flow Process flow/elements Components/Elements Responsibilities

Process Flow Process Flow/Elements Components/Elements Responsibilities

Overview Business problems Complex, less structured Data Non-numerical, messy, complex relationship Artificial Intelligence Goal is to make computers"think,like humans

Overview Business Problems – Complex, less structured Data – Non-numerical, messy, complex relationship Artificial Intelligence – Goal is to make computers “think” like humans

Specialized Problems Diagnostic Speed Consistency T raining

Specialized Problems Diagnostic Speed Consistency Training

Building Expert Systems Knowledge Base Knowledge Engineers ase-Based Reasoning Limitations of expert Systems

Building Expert Systems Knowledge Base Knowledge Engineers Case-Based Reasoning Limitations of Expert Systems

Expert System Expert Symbolic and/or Numeric Knowledge Knowledge Base Expert Decisions made by non-experts

Expert System Expert Symbolic and/or Numeric Knowledge Knowledge Base Expert Decisions made by non-experts

Decision Support System Compared to Expert System DSS ESS Goal Help user make Provide expert Decision Advice Method Data Asks Questions Model Applies rules and Presentation explains Type of General, limited by Narrow Domain user Problems

Decision Support System Compared to Expert System DSS ESS Goal Help User Make Decision Provide Expert Advice Method Data Model Presentation Asks Questions Applies rules and Explains Type of Problems General, limited by user Narrow Domain

Building Expert Systems Shell= Tool to build Expert System Knowledge Engineer Builds Cooperative Expert Key Components Knowledge Base Information Engineer applies rules to new data for each conclusion Custom Program, Shell, or Pre-packaged

Building Expert Systems Shell = Tool to Build Expert System Knowledge Engineer Builds Cooperative Expert Key Components: – Knowledge Base – Information Engineer applies rules to new data for each conclusion Custom Program, Shell, or Pre-packaged

Additional lssues to consider Pattern Recognition/Neural Nets Voice and Speech Recognition Language Comprehension Massively Parallel Computers Robotics and motion Statistics, Uncertainty, Fuzzy Logic

Additional Issues to Consider Pattern Recognition/Neural Nets Voice and Speech Recognition Language Comprehension Massively Parallel Computers Robotics and Motion Statistics, Uncertainty, Fuzzy Logic