西安石油大学外国语学院：《西方礼仪文化 Western Etiquette Culture》通识课程教学资源（电子课件，英文版）07.商务礼仪 The Etiquette of Business

unit 7 sThe etiquette of Business

Unit 7 The Etiquette of Business

Part 1 Lead-in Exer ise 1. Vocabulary buillding: Match the Chinese words on the left column with their appropriate English expressions on the right. 1。欢迎宴会 1。Pane| discussion 2.庆功宴 2 welcome dinner 3 Presentation 3.敬您一杯! 4 Memorandum of 4.不虚此行! understanding 5.举行谈判 5. Schedule mutually agreed 6.情况介绍 upon 6 Glee feast 7小组讨论 7 Keep close watch on 8谅解备忘录 8. Heres to youl 9。密切注视 9. Enter into negotiation 10双方商定的议程 10.It's a rewarding trip!

Part 1 Lead-in Exercise 1.Vocabulary building: Match the Chinese words on the left column with their appropriate English expressions on the right. 1. 欢迎宴会 2. 庆功宴 3. 敬您一杯！ 4. 不虚此行！ 5. 举行谈判 6. 情况介绍 7. 小组讨论 8. 谅解备忘录 9. 密切注视 10.双方商定的议程 1. Panel discussion 2. Welcome dinner 3. Presentation 4. Memorandum of understanding 5. Schedule mutually agreed upon 6. Glee feast 7. Keep close watch on 8. Here’s to you! 9. Enter into negotiation 10.It’s a rewarding trip!

Choose one you think appropriate and discuss with yor z, Do you know how to behave in the following situations partners why you choose them 1)One of the most ill-mannered things to do at a business meal is(). A. ordering a lot of food B smoking while the others are eating. C. setting up business papers on the table D. using a cell ph。ne Answer: D

2. Do you know how to behave in the following situations? Choose one you think appropriate and discuss with your partners why you choose them. 1) One of the most ill-mannered things to do at a business meal is( ). A. ordering a lot of food B. smoking while the others are eating. C. setting up business papers on the table D. using a cell phone Answer : D

2) When you have a business meeting in the UK, you should( ). A. get down to business straight away B spend an hour introducing yourselves C. avoid talking business immediately D spend time eating and drinking and getting to know each other Answer: A

2) When you have a business meeting in the UK, you should ( ). A. get down to business straight away B. spend an hour introducing yourselves C. avoid talking business immediately D. spend time eating and drinking and getting to know each other Answer: A

3)You have a meeting with a client but are expecting a call, You should(). A. make sure your cell phone is charged up and urned on B set your cell phone ring volume to high to ensure you hear any calls C. turn your cell phone off or set it in mute mode D. tell your client you are expecting a phone call Answer: C

3) You have a meeting with a client but are expecting a call. You should ( ). A. make sure your cell phone is charged up and turned on B. set your cell phone ring volume to high to ensure you hear any calls C. turn your cell phone off or set it in mute mode D. tell your client you are expecting a phone call Answer: C

4)When you receive someone elses business card you should(). A immediately put it into your back pocket B immediately pass them your business card C. look at the card but say nothing about it look at the card and acknowledge it Answer: D

4) When you receive someone else’s business card you should ( ). A. immediately put it into your back pocket B. immediately pass them your business card C. look at the card but say nothing about it D. look at the card and acknowledge it Answer: D

5)What should you do if you see someone at a business event that you have met before, but you cant remember their name? A ignore the person B. introduce yourself, apologize for not remembering their name but say where you met them before C walk up to him or her and say,"Hi, mate! D try to find out the person's name from others at the event and then introduce yourself. Answer: B

5) What should you do if you see someone at a business event that you have met before, but you can’t remember their name? A. ignore the person B. introduce yourself, apologize for not remembering their name but say where you met them before C. walk up to him or her and say, “Hi, mate!” D. try to find out the person’s name from others at the event and then introduce yourself. Answer: B

6When expressing thanks to a business client who has given you a gift, you should A send an e-mail because it is faster and more efficient B. send a handwritten note c。 call within72 hours D a verbal thank you is enough Answer: B

6) When expressing thanks to a business client who has given you a gift, you should ( ). A. send an e-mail because it is faster and more efficient B. send a handwritten note C. call within 72 hours D. a verbal thank you is enough Answer: B

Part 2 Business tiquette Etiquette would not seem to play an important part in business, and yet no man can ever tell lack may turn the scale against him, s age, or its hen its knowledge may be of advanta --Emily Post, 1922 Etiquette, and in particular businesses etiquette, is simply a means of maximizing your business potential by presenting yourself favorably

Part 2 Business Etiquette “Etiquette would not seem to play an important part in business, and yet no man can ever tell when its knowledge may be of advantage, or its lack may turn the scale against him.” --Emily Post, 1922 Etiquette, and in particular businesses etiquette, is simply a means of maximizing your business potential by presenting yourself favorably

1. Making Appointments 2 Business Dress 3. office Etiquette 4 Communications 5。 Business Meeting

1. Making Appointments 2. Business Dress 3. Office Etiquette 4. Communications 5. Business Meeting