对外经贸大学：《商务英语写作》课程教学资源（授课教案）第二十三课 感谢信和慰问信 Letters of Thanks & of Sympathy

常玉田 对外经济贸易大学英语学院 Lesson 23 Letters of Thanks of Sympathy 第二十三课感谢信和慰问信 After studying this chapter,you will be able to: A Recognize letters of thanks and of sympathy Use appropriate formats and sentences 感谢信是为了感谢其它企业或者个人对我方的业务支持、协助而写的礼仪信函。 与致辞、贺信等等一样，感谢信函的公关功能要比商务内容大得多。 西方的通常做法，逢年过节，或者客户向你或者公司提了建议、善意的批评，或者时 机恰当，都会寄出书面的致谢信，向对方的长期合作、支持、甚至正常的订货、付款等业 务活动表示感谢。 也正是因此，感谢信函经常与贺信揉到一起写。 如今打电话的确方便，但是如果事件较大、场合正式，打过电话依然需要撰写书面的 感谢辞，寄送方式当然可以利用电子邮件。 感谢信的写作格式与一般信函大同小异。 感谢信的特点主要体现在内容的组织结构上： ●说明感谢谁，因而对方的姓名、称呼、职务必须具体、明确 ●概括具体事情，务必让对方明白说的是哪件事 ● 一定要说明对方的帮助产生了什么样的效果和客观影响 ●把表示感激的话说出来，不要含蓄 ● 热情赞扬对方的协助精神，适当应用一些套语 ● 不必沿用汉语同类文本的套路，即不要表示“向你学习”、“以后厚 报”之类 文字要精炼，表达应清晰、准确、客观，篇幅应当短小 感谢、赞扬时，尽量要恰当得体，体现出真诚的感谢之情 感谢信函的主要信息是表达感谢和感激的心情，不要牵扯其它内容。 Chang Yutian UIBE

常玉田 对外经济贸易大学 英语学院 Chang Yutian UIBE Lesson 23 Letters of Thanks & of Sympathy 第二十三课 感谢信和慰问信 After studying this chapter, you will be able to:  Recognize letters of thanks and of sympathy  Use appropriate formats and sentences 感谢信是为了感谢其它企业或者个人对我方的业务支持、协助而写的礼仪信函。 与致辞、贺信等等一样，感谢信函的公关功能要比商务内容大得多。 西方的通常做法，逢年过节，或者客户向你或者公司提了建议、善意的批评，或者时 机恰当，都会寄出书面的致谢信，向对方的长期合作、支持、甚至正常的订货、付款等业 务活动表示感谢。 也正是因此，感谢信函经常与贺信揉到一起写。 如今打电话的确方便，但是如果事件较大、场合正式，打过电话依然需要撰写书面的 感谢辞，寄送方式当然可以利用电子邮件。 感谢信的写作格式与一般信函大同小异。 感谢信的特点主要体现在内容的组织结构上： ⚫ 说明感谢谁，因而对方的姓名、称呼、职务必须具体、明确 ⚫ 概括具体事情，务必让对方明白说的是哪件事 ⚫ 一定要说明对方的帮助产生了什么样的效果和客观影响 ⚫ 把表示感激的话说出来，不要含蓄 ⚫ 热情赞扬对方的协助精神，适当应用一些套语 ⚫ 不必沿用汉语同类文本的套路，即不要表示“向你学习”、“以后厚 报”之类 文字要精炼，表达应清晰、准确、客观，篇幅应当短小 感谢、赞扬时，尽量要恰当得体，体现出真诚的感谢之情 感谢信函的主要信息是表达感谢和感激的心情，不要牵扯其它内容

常玉田 对外经济贸易大学英语学院 例 Dear Sally, Our anniversary would not have been complete without the beautiful card you sent.Thank you for remembering us and for the sentiments,which Willie and I know come from the heart. We look forward to seeing you again soon. Yours ever, Petite 例 Dear Sirs, We appreciate the business opportunities you have offered us during the past year,and before the next busy season is here,we would like to thank you in writing for your cooperation. Your patronage has been of great help to us at a time when we had some difficulties in the Latin American markets.We hope you will continue to give us the opportunity to serve you. Yours sincerely, 例 Chang Yutian UIBE

常玉田 对外经济贸易大学 英语学院 Chang Yutian UIBE 例 Dear Sally, Our anniversary would not have been complete without the beautiful card you sent. Thank you for remembering us and for the sentiments, which Willie and I know come from the heart. We look forward to seeing you again soon. Yours ever, Petite 例 Dear Sirs, We appreciate the business opportunities you have offered us during the past year, and before the next busy season is here, we would like to thank you in writing for your cooperation. Your patronage has been of great help to us at a time when we had some difficulties in the Latin American markets. We hope you will continue to give us the opportunity to serve you. Yours sincerely, 例

常玉田 对外经济贸易大学英语学院 Dear President, Thank you for your kindness in providing the magnificent dinner to us last evening. On our side we all found the discussions before the dinner extremely helpful,and I hope that you share my thoughts. I am sure that we will forge happy relationship between our two companies in future years. Sincerely yours, 例 Dear Mr.Paul Downs: Our visit to your company and your country is drawing to a close and we are leaving for China shortly. On the eve of our departure,it gives me great pleasure to write to you on behalf of my colleagues and myself to say "Thank you".We appreciate very much your hospitality to us during our stay here.This has been a fruitful visit and we are confident of its importance to our future export business to the States. My colleagues and I are looking forward to seeing you in China soon, when we could examine once again how to push the relationship between us. We wish you good health and every success in your dealership here. Sincerely yours, Chen Weidong Chang Yutian UIBE

常玉田 对外经济贸易大学 英语学院 Chang Yutian UIBE Dear President, Thank you for your kindness in providing the magnificent dinner to us last evening. On our side we all found the discussions before the dinner extremely helpful, and I hope that you share my thoughts. I am sure that we will forge happy relationship between our two companies in future years. Sincerely yours, 例 Dear Mr. Paul Downs: Our visit to your company and your country is drawing to a close and we are leaving for China shortly. On the eve of our departure, it gives me great pleasure to write to you on behalf of my colleagues and myself to say “Thank you”. We appreciate very much your hospitality to us during our stay here. This has been a fruitful visit and we are confident of its importance to our future export business to the States. My colleagues and I are looking forward to seeing you in China soon, when we could examine once again how to push the relationship between us. We wish you good health and every success in your dealership here. Sincerely yours, Chen Weidong

常玉田 对外经济贸易大学英语学院 例 Dear Mr.Wang, Back now in my own country I wish to thank you most warmly for your very excellent hospitality extended to me during my stay in Beijing. The opportunity to meet you and your colleagues has been what I had long looked forward to,and I can only hope now that one day I may be able to receive a visit here from you. I very much appreciated your kindness and that of Mr.Li your deputy in showing me round your company and round your beautiful capital. Once again,thanks a lot. Sincerely yours, James Eckersley 例 Dear Prof.Kang Yulan, Many thanks for the proofread copy of our yearbook.You are the first to return,with detailed correction and revisions. My managers and colleagues are all very grateful for your time and hard work.And we expect you to continue to assist us in this matter next year. I'll be issuing it later on to the net when other references have arrived. Based on other proofread copies,we may do a little editing if you don't mind.I'll let you see any changes for approval before I send it out. Chang Yutian UIBE

常玉田 对外经济贸易大学 英语学院 Chang Yutian UIBE 例 Dear Mr. Wang, Back now in my own country I wish to thank you most warmly for your very excellent hospitality extended to me during my stay in Beijing. The opportunity to meet you and your colleagues has been what I had long looked forward to, and I can only hope now that one day I may be able to receive a visit here from you. I very much appreciated your kindness and that of Mr. Li your deputy in showing me round your company and round your beautiful capital. Once again, thanks a lot. Sincerely yours, James Eckersley 例 Dear Prof. Kang Yulan, Many thanks for the proofread copy of our yearbook. You are the first to return, with detailed correction and revisions. My managers and colleagues are all very grateful for your time and hard work. And we expect you to continue to assist us in this matter next year. I’ll be issuing it later on to the net when other references have arrived. Based on other proofread copies, we may do a little editing if you don’t mind. I’ll let you see any changes for approval before I send it out

常玉田 对外经济贸易大学英语学院 Yours respectfully, Han Qingnian President CEO 例 Dear Sirs, We appreciate the promptness with which you settled your accounts with us during the past year,especially as a number of them have been for very large sums. It has been of great help to us at a time when we faced heavy commitments from the expansion of our business into the overseas markets. We hope you will continue to give us the opportunity to serve you. Yours sincerely, 慰问信是向收件人表示关怀、慰问的信函。 慰问信函可以个人名义寄出，也可以机构的名义发出。 在有关单位或个人遭受火灾、车祸等灾难，或者个人遇到生病等不幸事变，我们往往 需要写一封慰问信，向受害人表示安慰、问候、鼓励。 Chang Yutian UIBE

常玉田 对外经济贸易大学 英语学院 Chang Yutian UIBE Yours respectfully, Han Qingnian President & CEO 例 Dear Sirs, We appreciate the promptness with which you settled your accounts with us during the past year, especially as a number of them have been for very large sums. It has been of great help to us at a time when we faced heavy commitments from the expansion of our business into the overseas markets. We hope you will continue to give us the opportunity to serve you. Yours sincerely, 慰问信是向收件人表示关怀、慰问的信函。 慰问信函可以个人名义寄出，也可以机构的名义发出。 在有关单位或个人遭受火灾、车祸等灾难，或者个人遇到生病等不幸事变，我们往往 需要写一封慰问信，向受害人表示安慰、问候、鼓励

常玉田 对外经济贸易大学英语学院 书写慰问信时应当尽量注意： ●应当简短，切忌冗长 ● 措辞严谨，不要滥用辞藻 ● 内容充实，感情真实 ● 语气乐观，不宜情绪低沉 例 Dear Larry, We at the office are all so sorry to hear you were in the hospital.Do hurry and get well!Everyone here misses you and hopes you will be back at your desk very soon. Yours, Jimmy 例 Dear Mr.Catalane, I was sorry to learn of your illness. Everybody in the company misses you,and we all hope you will be all right soon. Mr.Panther,our American boss,joins me in sending his best wishes for your speedy recovery. Sincerely, R.Thomason Chang Yutian UIBE

常玉田 对外经济贸易大学 英语学院 Chang Yutian UIBE 书写慰问信时应当尽量注意： ⚫ 应当简短，切忌冗长 ⚫ 措辞严谨，不要滥用辞藻 ⚫ 内容充实，感情真实 ⚫ 语气乐观，不宜情绪低沉 例 Dear Larry, We at the office are all so sorry to hear you were in the hospital. Do hurry and get well! Everyone here misses you and hopes you will be back at your desk very soon. Yours, Jimmy 例 Dear Mr. Catalane, I was sorry to learn of your illness. Everybody in the company misses you, and we all hope you will be all right soon. Mr. Panther, our American boss, joins me in sending his best wishes for your speedy recovery. Sincerely, R. Thomason