《英语写作》课程讲义（英文版）Letter Writing Practice 4

Letter Writing Practice 4 Test Yourself You work for an airline You have just received a letter from a customer who says that she had a terrible flight, that her bags did not arrive until /o days later, and that one of her bags was broken. Write a letter apologizing and ask for further information so that you can arrange compensation. (Invent any details you need )When you have finished put the letter away until the end of the section Sample Letter: 1 Jose asks about delivery Jose Munoz, spain, ordered some drills for Haga, Sweden. But after two months Haga had still not sent the goods Dear sir or madam Our order no, 2886: 5 Kraftborr drills

Letter Writing Practice 4 Test Yourself You work for an airline.You have just received a letter from a customer who says that she had a terrible flight, that her bags did not arrive until two days later, and that one of her bags was broken.Write a letter apologizing and ask for further information so that you can arrange compensation.(Invent any details you need.) When you have finished ,put the letter away until the end of the section. Sample Letter:1 Jose asks about delivery Jose Munoz ,Spain, ordered some drills for Haga,Sweden. But after two months Haga had still not sent the goods. Dear Sir or Madam Our order No.2886: 5 Kraftborr drills

As it is now more than two months since we opened a letter of credit in your favor, we would be grateful if you could arrange shipment of the goods as soon as possible. We would also appreciate it if you could let us know exactly when the goods would arrive We look forward to receiving the drills Yours Jose munoz Title/Department: Manager, Purchasing Sample Letter 2 Thank you for your fax dated 13 May concerning your order for five of our drills We must apologize for the delay in shipping this order this was due to unforeseen circumstances. However, we are dealing with your order now and it will be sent without further delay

As it is now more than two months since we opened a letter of credit in your favor, we would be grateful if you could arrange shipment of the goods as soon as possible. We would also appreciate it if you could let us know exactly when the goods would arrive. We look forward to receiving the drills. Yours Jose Munoz Title/Department: Manager, Purchasing Sample Letter :2 Dear Sr. Munoz Thank you for your fax dated 13 May concerning your order for five of our drills. We must apologize for the delay in shipping this order. This was due to unforeseen circumstances. However, we are dealing with your order now and it will be sent without further delay

With apologies once again, Yours sincerely Mona stenlund Export Manager Sample Letter: 3 Dear Ms stenlund Our order no, 2886 We have received your fax of 15 May, concerning the above order for 5 Kraftorr drills We were pleased to hear that you will ship the drills immediately. We would appreciate it, however, if you could give us further details about the delivery. In particular, we would like to know the name of the ship that you are using the departure date from Sweden and the expected arrival date in spain I look forward to hearing from you

With apologies once again, Yours sincerely Mona Stenlund Export Manager Sample Letter: 3 Dear Ms Stenlund, Our order No.2886 We have received your fax of 15 May, concerning the above order for 5 Kraftorr drills. We were pleased to hear that you will ship the drills immediately. We would appreciate it, however, if you could give us further details about the delivery. In particular, we would like to know the name of the ship that you are using, the departure date from Sweden and the expected arrival date in Spain. I look forward to hearing from you

Yours (signature) J, Munoz Practice Find the expression in the three letters for requesting and apologizing Requesting: Please could you? If it is urgent, add: (as soon as possible) We would be grateful if you could? We would appreciate it if you could? without delay) immediately) We would like to know(about/if) give us further details about? let us know(about/if inform us(/if Apologizing

Yours (signature) J.Munoz Practice: Find the expression in the three letters for requesting and apologizing. Requesting: Please could you? If it is urgent, add: (as soon as possible) We would be grateful if you could? We would appreciate it if you could?( without delay) (immediately) We would like to know (about/if)? give us further details about? let us know (about/if)... inform us (about/if)... Apologizing:

We must apologize for We apologize fo We are extremely sorry for... Please accept our apologies once again We hope that this has not caused you any inconvenience With apologies once again

We must apologize for... We apologize for... We are extremely sorry for... Please accept our apologies once again. We hope that this has not caused you any inconvenience. With apologies once again