《商务英语第一册》（英文版） Unit 17 Problems, problems

Unit 17 Problems, problems

Unit 17 Problems, problems

◆ Obiectives ◆ Focus ◆ Warm up 17.1 Dealing with problems 17.2 Complaining and apologizing 17.3 Finding a solution- a mini case study ◆Sum-up Assignments

 Objectives  Focus  Warm up  17.1 Dealing with problems  17.2 Complaining and apologizing  17.3 Finding a solution---- a mini case study  Sum-up  Assignments

Objectives When the learners finish learning this unit, they should be able to deal with problems and clients when placing orders (and trying to rectify them) complain and apologize know how to use present progressive tense to describe future arrangements will future for decisions made at the time of speaking will future and present progressive) 返回

Objectives When the learners finish learning this unit, they should be able to  deal with problems and clients when placing orders (and trying to rectify them)  complain and apologize  know how to use present progressive tense to describe future arrangements (“will” future for decisions made at the time of speaking → “will” future and present progressive) 返 回

Focus Dealing with various problems in doing business Complain and apologize 返回

Focus  Dealing with various problems in doing business  Complain and apologize 返 回

Warm up Ask learners what kind of problems can occur when ordering goods from another company. Get learners to look at the departments and check they understand what they do (Review Unit 4) Ask them to look at the pictures on the textbook and decide which department is responsible for each problem 返回

Warm up  Ask learners what kind of problems can occur when ordering goods from another company.  Get learners to look at the departments and check they understand what they do (Review Unit 4)  Ask them to look at the pictures on the textbook and decide which department is responsible for each problem. 返 回

17.1 Dealing with problems A. Discussion Reinforce the ideas of different departments in a company: Suggested answer: 1)Marketing, 2) Sales 3)Order processing/ Dispatch, 4)Dispatch 5)Accounts 6) After-sales

17.1 Dealing with problems A. Discussion Reinforce the ideas of different departments in a company: Suggested answer: 1) Marketing, 2) Sales, 3) Order processing / Dispatch, 4) Dispatch, 5) Accounts, 6) After-sales

B Presentation It is a matching exercise which focus on introducing "will form in offers and promises 1. Learners match problems to responses 2 Play the recording so learners can check their answers

B. Presentation It is a matching exercise which focus on introducing “will” form in offers and promises.  1. Learners match problems to responses  2. Play the recording so learners can check their answers

C, Language focus This exercise focuses on the use of"will" for spontaneous decisions and contrasts it with the present progressive for decisions that have already been made (arrangements

C . Language focus This exercise focuses on the use of “will” for spontaneous decisions and contrasts it with the present progressive for decisions that have already been made (arrangements)

41. Look at the language box and highlight differences between“ll.and"m-ing…. 2 In pairs, learners complete the sentences with the correct form of the future

 1. Look at the language box and highlight differences between “I’ll…” and “I’m ~ing …”  2. In pairs, learners complete the sentences with the correct form of the future

D Problem-solving(an"in-tray"exercise) 1. Learners have to read through the post and decide what they will do with it (I'll pass it on to Accounts, I'lI send them a cheque 2. Check if the learners are familiar with the expressions of how to deal with the files, for example, to file, to throw away, to pass it on to place an order, look for another supplier, etc ('ll phone her to arrange another appointment

D. Problem-solving (an “in-tray” exercise)  1. Learners have to read through the post and decide what they will do with it. (I’ll pass it on to Accounts; I’ll send them a cheque.)  2. Check if the learners are familiar with the expressions of how to deal with the files, for example, to file, to throw away, to pass it on to …, place an order, look for another supplier, etc. (I’ll phone her to arrange another appointment.)