《组织行为管理学》英文版 chap 2 Organizational Culture

Organizational Behavior and Management Sixth Edition lvanceyich Matteson

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved

Organizational CHAPTER Culture .define the terms organizational culture socialization and career oEXPLAIN it is too simplistic to assume that managers can state that they are creating a firm's culture .desCribe the relationship between a society's culture and organizational culture IDENTIFY Specific practices and programs used by organizations to facilitate socialization

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 2 C H A P T E R Organizational Culture ⚫DEFINE the terms organizational culture, socialization, and career ⚫EXPLAIN it is too simplistic to assume that managers can state that they are creating a firm’s culture ⚫DESCRIBE the relationship between a society’s culture and organizational culture ⚫IDENTIFY specific practices and programs used by organizations to facilitate socialization

2-3 Organizational Culture Shared Expectations Assumptions Organizational Shared adaptations Culture Values See Exhibit 2.1) Perceptions shared Attitudes Mcgraw-hillarwin Copyright@ 2002 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 2-3 Organizational Culture Shared Expectations Shared Values Shared Attitudes Assumptions Adaptations Perceptions Learning (See Exhibit 2.1)

2-4 Influencing Cultural Change Intervention points Changing employee behavior Justifying the need for behavioral change o Communicating to motivate new b ehaviors e SocialIzing new employees o Removing employees consistently deviating from the culture Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 2-4 Influencing Cultural Change Intervention Points ⚫ Changing employee behavior ⚫ Justifying the need for behavioral change ⚫ Communicating to motivate new behaviors ⚫ Socializing new employees ⚫ Removing employees consistently deviating from the culture

2-5 Socialization and Culture Socialization is the process by which organizations bring new employees into the culture iNvolves a transmittal of values assumptions and attitudes ● Emphasizes the fit” between the new employee and the culture ongoing throughout an individuals career Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 2-5 Socialization and Culture Socialization is the process by which organizations bring new employees into the culture. ⚫Involves a transmittal of values, assumptions, and attitudes ⚫Emphasizes the “fit” between the new employee and the culture ⚫Ongoing throughout an individual’s career

2-6 Socialization and Career Stages Anticipatory Socialization Accommodation Role management Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 2-6 Socialization and Career Stages Anticipatory Socialization Accommodation Role Management

2-7 Socialization Stages Anticipatory socialization involves all those activities the individual undertakes prior to entering the organization or to taking a different job in the same organization Primary purpose is to acquire two kinds of information o What working for the organization is really like, and wHether they are suited to the jobs in the organization Fit between employee and the organization best if these exist ● Realism Congruence Mcgraw-hillarwin Copyright o 2002 by The McGraw-Hill Compames, n rights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 2-7 Socialization Stages Anticipatory Socialization involves all those activities the individual undertakes prior to entering the organization or to taking a different job in the same organization. Primary purpose is to acquire two kinds of information: ⚫What working for the organization is really like, and ⚫Whether they are suited to the jobs in the organization Fit between employee and the organization best if these exist: ⚫Realism ⚫Congruence

2-8 Socialization Stages Accommodation involves all those activities through which an individual attempts to become an active participant in the organization and competent performer on the job Four major activities comprise this stage eStablishing new interpersonal relationships with both coworkers and supervisors Learning the task required to perform the job Clarifying their role in the organization and in the formal and informal relevant to that role Evaluating the progress they are making toward satisfying the demands of the job and the role Mcgraw-hillarwin Copyright C 2002 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 2-8 Socialization Stages Accommodation involves all those activities through which an individual attempts to become an active participant in the organization and competent performer on the job. Four major activities comprise this stage: ⚫Establishing new interpersonal relationships with both coworkers and supervisors ⚫Learning the task required to perform the job ⚫Clarifying their role in the organization and in the formal and informal relevant to that role ⚫Evaluating the progress they are making toward satisfying the demands of the job and the role

2-9 Socialization Stages Role management Conflict and stress arise between The individual' s work group and other The individual's work and home lives work groups in other organizations Fi Mcgraw-hillarwin Copyright o 2002 by The McGraw-Hill Companies, Inc. Allrgnits reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 2-9 Socialization Stages Conflict and stress arise between: •The individual’s work and home lives •The individual’s work group and other work groups in other organizations Role Management

Effective Socialization Effective Anticipatory Socialization Organizations Primary Activities Recruitment Programs ● Selection practices placement practices Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 2-10 Effective Socialization Effective Anticipatory Socialization Organization’s Primary Activities: •Recruitment Programs •Selection Practices •Placement Practices