《组织行为管理学》英文版 chap 1 ntro to Organizational Behavior

Organizational Behavior and Management Sixth Edition lvanceyich Matteson

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved

Intro to Organizational CHAPTER Behavior DISCUSS the importance of human resources to organizational success descRibe the discipline that have contributed to the field of organizational behavior DISCUSS the importance of understanding behavior in organizations eXPLAIN the goal approach to defining and measuring effectiveness EXPLAiN the relationship between quality and organizational effectiveness

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 1 C H A P T E R Intro to Organizational Behavior ⚫DISCUSS the importance of human resources to organizational success ⚫DESCRIBE the discipline that have contributed to the field of organizational behavior ⚫DISCUSS the importance of understanding behavior in organizations ⚫EXPLAIN the goal approach to defining and measuring effectiveness ⚫EXPLAIN the relationship between quality and organizational effectiveness

1-3 External Environmental Influences Power of Rapidity of Human resources Change New employer- Globalism employee Managemet psychologica Practice contract Cultural Technology diversity Mcgraw-hillarwin Copyright o 2002 by The McGraw-Hill Companies, Inc. All/its reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 1-3 External Environmental Influences Rapidity of Change Power of Human Resources Cultural Technology diversity Globalism New employer￾employee psychological contract

1-4 Origins of Management Early histor l Functions of Management Little to no theory or (fayol sharing of practices Defined 14 Principles of Industrial revolution Management and the Altered working conditions and management functions Formed the bedrock for future management emphasis theory, education, and Scientific Management h researcl Taylor) Human Relations e Focused on the Job and d Movement(Follett, Mayo) efficiencies e Focused on the worker and individual differences Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 1-4 Origins of Management ⚫ Early history ⚫ Little to no theory or sharing of practices ⚫ Industrial Revolution ⚫ Altered working conditions and management emphasis ⚫ Scientific Management (Taylor) ⚫ Focused on the job and efficiencies ⚫ Functions of Management (Fayol) ⚫ Defined 14 Principles of Management and the management functions ⚫ Formed the bedrock for future theory, education, and research ⚫ Human Relations Movement (Follett, Mayo) ⚫ Focused on the worker and individual differences

15 Studying Organizational Behavior Organizational Behavior(oB) is the study of human behavior, attitudes and performance within an organizational setting; drawing on theory, methods, and principles from such di disciplines as psychology, sociology, and cultural anthropology to learn about individual, groups structure, and processes Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 1-5 Studying Organizational Behavior Organizational Behavior (OB) is the study of human behavior, attitudes, and performance within an organizational setting; drawing on theory, methods, and principles from such disciplines as psychology, sociology, and cultural anthropology to learn about individual, groups structure, and processes

1-6 Organizational Behavior Is A Way of Thinking Multi humanistic disciplinary orientation Performance- A Scientific Applications oriented Method oriented McGramw-HillArwin Copyright o 2002 by The McGraw-Hill Companies, Inc. Allrights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 1-6 Organizational Behavior Is: A Way of Thinking Humanistic orientation Applications￾oriented Multi￾disciplinary A Scientific Method Performance￾oriented

1-7 Human Relations Movement The Hawthorne Studies ILLUMINATION WIRING ROOM STUDY STUDY Tested the impact of Tested the influence of various work settings and individual and group variables on productivity behavior o Uncovered the Workers output “ Hawthorne effect” influenced b Workers produced more ● roup norms because managers paid ● Social pressures attention to them o Informal organization Shifted management Impetus for field of focus from purely organizational behavior economic to humanistic Mcgraw-hillarwin 2020 Copyright @2002 by The McGraw-Hill Companies, Inc. All rgts reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 1-7 Human Relations Movement: The Hawthorne Studies ⚫ Tested the impact of various work settings and variables on productivity ⚫ Uncovered the “Hawthorne Effect” ⚫ Workers produced more because managers paid attention to them. ⚫ Shifted management focus from purely economic to humanistic ⚫ Tested the influence of individual and group behavior ⚫ Workers’ output influenced by: ⚫ Group norms ⚫ Social pressures ⚫ Informal organization ⚫ Impetus for field of organizational behavior ILLUMINATION STUDY WIRING ROOM STUDY

18 Framing the Study of Organizational Behavior THE ORGANIZATIONS ENVIRONMENT The Individualin Interpersonal Organizational Influence and Organizational the Organization Group Behavior Processes Design, Change. Innovation ● Individual .Group behavior .Leadership ● Organizational characteristics and work teams Communications structure and ● Individual iNtergroup dEcision making design conflict and motivation negotiations Managing ● Rewards o Organizational organizational change and ● Stress power and politics innovation Mcgraw-hillarwin Copyright o 2002 by The McGraw-Hill CompaNies, Inc. Allnglits reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 1-8 Framing the Study of Organizational Behavior THE ORGANIZATION’S ENVIRONMENT The Individual in the Organization Interpersonal Influence and Group Behavior Organizational Processes Organizational Design, Change, & Innovation ⚫Individual characteristics ⚫Individual motivation ⚫Rewards ⚫Stress ⚫Group behavior and work teams ⚫Intergroup conflict and negotiations ⚫Organizational power and politics ⚫Leadership ⚫Communications ⚫Decision making ⚫Organizational structure and design ⚫Managing organizational change and innovation

1-9 Group Behavior: Types of Groups Formal groups management action) o established by managers to achieve organizational goals through assigned jobs and tasks e Groups may be departmental, functional, cross- functional, cross-cultural, self-managed or task IInformal Groups(Individual action) Formed as a consequence of employees'action Developed around common interest proximity, friendship 改 Mcgraw-hillarwin Copyright@ 2002 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 1-9 Group Behavior: Types of Groups Formal groups (Management action) ⚫ Established by managers to achieve organizational goals through assigned jobs and tasks ⚫ Groups may be departmental, functional, cross￾functional, cross-cultural, self-managed, or task Informal Groups (Individual action) ⚫ Formed as a consequence of employees’ action ⚫ Developed around common interest, proximity, friendship

1-10 Effectiveness in Organizations Levels of analysis Organizational Group Individual Mcgraw-hillarwin Copyright O 2002 by The McGraw-Hill Companies, Inc. All rghits reserved

McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 1-10 Effectiveness in Organizations Organizational Group Individual Levels of Analysis