面向服务的业务流程管理（PPT讲稿）Business Process Analysis and Modeling

Business process analysis and Modeli eling Li lan fu The school of software and microelectronics Peking University No 24 Jinyuan RD, Beijing 102600, PR China 2009教育部-IBM精品课程:面向服务的业务流程管理 Business Process Analysis and Modeling 2/2/202

Business Process Analysis and Modeling 2009 教育部-IBM精品课程:面向服务的业务流程管理 LianYu The School of Software and Microelectronics Peking University No.24 Jinyuan RD, Beijing 102600, P.R. China 1 Business Process Analysis and Modeling 2/2/2021

Agenda The roles of business Process analysis Business Process Modeling Diagrams to model Business processes Business Analysis and Modeling Approaches Methodology selection Business process performance Kpls A framework for determining what metrics Estimating and demonstrating rol on BPM How to estimate the rol on bpm References Business Process Analysis and Modeling 2/2/202

Agenda  The Roles of Business Process Analysis  Business Process Modeling  Diagrams to Model Business Processes  Business Analysis and Modeling Approaches  Methodology Selection  Business Process Performance KPIs  A framework for determining what metrics  Estimating and demonstrating ROI on BPM  How to Estimate the ROI on BPM  References 2 Business Process Analysis and Modeling 2/2/2021

Business Process Analysis The purpose of Business Process Analysis(BPA)is to enable organizations to model and analyze their business processes. Armed with this information, business analysts can gain insight into complex business problems and begin to make recommendations for how solve them Here are some typical examples of business problems for which a business process approach is relevant:( Next slide) Business Process Analysis and Modeling 2/2/202

Business Process Analysis  The purpose of Business Process Analysis (BPA) is to enable organizations to model and analyze their business processes.  Armed with this information, business analysts can gain insight into complex business problems and begin to make recommendations for how solve them.  Here are some typical examples of business problems for which a business process approach is relevant: (Next slide) 3 Business Process Analysis and Modeling 2/2/2021

Typical Examples Diagnosing the root cause for a known process problem, such as 9 finding out why the warranty process takes so long ample 2. Finding unknown weaknesses and bottlenecks in existing processes, such as the claims process(insurance) or the warranty process manufacturing the way forward 3. Understanding the interrelations and integration of hundreds of data and document components such as in the clinical trials process(pharmaceutical industry) 4. Creating standard processes for supply chain interactions(e. g application of SCOR methodology) 5. Converging multiple parallel processes, performed by different departments, to a single enterprise-side standard process 6. Preparing for package implementation, specifically to perform a gap analysis of the new package relative to current business requirements 7. Generating functional requirements that can be given to developers of a new custom-built system 8. Designing the business logic of a process that will be automated using commercial BPMS products Business Process Analysis and Modeling 2/2/202

Typical Examples 4 Business Process Analysis and Modeling 2/2/2021 1. Diagnosing the root cause for a known process problem, such as finding out why the warranty process takes so long. 2. Finding unknown weaknesses and bottlenecks in existing processes, such as the claims process (insurance) or the warranty process (manufacturing) 3. Understanding the interrelations and integration of hundreds of data and document components, such as in the clinical trials process (pharmaceutical industry) 4. Creating standard processes for supply chain interactions (e.g., application of SCOR methodology) 5. Converging multiple parallel processes, performed by different departments, to a single enterprise-side standard process 6. Preparing for package implementation, specifically to perform a gap analysis of the new package relative to current business requirements 7. Generating functional requirements that can be given to developers of a new custom-built system 8. Designing the business logic of a process that will be automated using commercial BPMS products

The Role of Business Process Analysis Business process analysis and modeling is an effective tool to help utilities modify their business processes to improve efficiency and to effectively use their information technology. The coordination and alignment of the business processes with the supporting information management technology offers the greatest opportunity for improving the business operations. Business Process Analysis and Modeling 2/2/202

The Role of Business Process Analysis  Business process analysis and modeling is an effective tool to help utilities modify their business processes to improve efficiency and to effectively use their information technology.  The and of the business processes with the supporting information management technology offers the greatest opportunity for improving the business operations. 5 Business Process Analysis and Modeling 2/2/2021

The Need to Integrate Business Process with Information Management Technology Businesses are increasingly becoming aware that simply investing in new technology often does not produce the desired increases in efficiency. there is a growing awareness that the desired increases in efficiency can only be achieved by aligning the business processes with the technology the business processes and activities must be designed to effectively use the new technology. In addition, the new technology must provide the information in a usable and understandable manner to allow the users to make the needed decisions and to complete the tasks To achieve the desired increases in efficiency, the business processes must be aligned with the capabilities of the new technology and the skills of the staff. Business Process Analysis and Modeling 2/2/202

The Need to Integrate Business Process with Information Management Technology 6 Business Process Analysis and Modeling 2/2/2021  Businesses are increasingly becoming aware that simply investing in new technology often does not produce the desired increases in efficiency.  There is a growing awareness that the desired increases in efficiency can only be achieved by aligning the business processes with the technology.  The business processes and activities must be designed to effectively use the new technology.  In addition, the new technology must provide the information in a usable and understandable manner to allow the users to make the needed decisions and to complete the tasks.  To achieve the desired increases in efficiency, the business processes must be aligned with the capabilities of the new technology and the skills of the staff

Potential Processes for Changing Business Procedures (175) Business process reengineering. Radical changes are defined and implemented to achieve major improvements in business processes or to implement a major redirection of the business processes New business goals and missions maybe developed Alternative business processes are usually identified and evaluated to identify the recommended new business processes. Business process modeling is often used to identify and evaluate the strategic choices and to define the new business processes. Business Process Analysis and Modeling 2/2/202

Potential Processes for Changing Business Procedures (1/5) 7 Business Process Analysis and Modeling 2/2/2021  Business process reengineering.  Radical changes are defined and implemented to achieve major improvements in business processes or to implement a major redirection of the business processes.  New business goals and missions maybe developed.  Alternative business processes are usually identified and evaluated to identify the recommended new business processes.  Business process modeling is often used to identify and evaluate the strategic choices and to define the new business processes

Potential Processes for Changing Business Procedures(2/ 5) siness process redesign major effort redefinition of the business process and workflow is completed to significantly improve the existing business process performance. s The changes to the business processes often change the sequence of how work is completed and the resources that are required However, the goal and mission of the business are not modified. A business process redesign may include the identification, evaluation, selection, acquisition, and implementation of new business intormation management systems Business process modeling is used to evaluate the existing system and to identify opportunities for improving business processes. The business model could also be used to define the requirement for acquiring new intormation management technology. Business Process Analysis and Modeling 2/2/202

Potential Processes for Changing Business Procedures (2/5) 8 Business Process Analysis and Modeling 2/2/2021  Business process redesign.  A major effort redefinition of the business process and workflow is completed to significantly improve the existing business process performance.  The changes to the business processes often change the sequence of how work is completed and the resources that are required.  However, the goal and mission of the business are not modified. A business process redesign may include the identification, evaluation, selection, acquisition, and implementation of new business information management systems.  Business process modeling is used to evaluate the existing system and to identify opportunities for improving business processes. The business model could also be used to define the requirement for acquiring new information management technology

Potential Processes for Changing Business Procedures( 3/5) Business process improvements. Incremental and continuous changes to business processes based on the measurement and monitoring of process performance Business processes are tuned or modified to increase performance. The business process modifications are usually small and incremental However, the monitoring is continuous and the business process modification should also occur frequently. Business process modeling may be used in conjunction with process measurements to identify potential process improvements and to define the impacts of proposed modifications Business Process Analysis and Modeling 2/2/202

Potential Processes for Changing Business Procedures (3/5) 9 Business Process Analysis and Modeling 2/2/2021  Business process improvements.  Incremental and continuous changes to business processes based on the measurement and monitoring of process performance.  Business processes are tuned or modified to increase performance. The business process modifications are usually small and incremental.  However, the monitoring is continuous and the business process modification should also occur frequently.  Business process modeling may be used in conjunction with process measurements to identify potential process improvements and to define the impacts of proposed modifications

Potential Processes for Changing Business Procedures( 3/5) Technology transfer. Existing business processes and data are translated and transferred from the existing business processes environment to a new technology or system The business processes are modified to effectively use the capabilities and features of the new technology The new technology must be clearly identified and its capabilities and functions known This procedure would be used to modify business processes to use a new information management system that resulted from a Business process reengineering or a Business process redesign 10 Business Process Analysis and Modeling 2/2/202

Potential Processes for Changing Business Procedures (3/5) 10 Business Process Analysis and Modeling 2/2/2021  Technology transfer.  Existing business processes and data are translated and transferred from the existing business processes environment to a new technology or system.  The business processes are modified to effectively use the capabilities and features of the new technology.  The new technology must be clearly identified and its capabilities and functions known.  This procedure would be used to modify business processes to use a new information management system that resulted from a “Business process reengineering” or a “Business process redesign