新职业英语：《职业综合英语 English For Careers》课程教学资源（PPT课件讲稿，第2版）Unit 7 Customer Service

新职业英语 职业综合英语1 第2版 Unit 7 Customer Service ~

Unit 7 新职业英语 职业综合英语 1 第 2 版

职业综合 英语1 Unit 7 Customer service Warming-up Writing 2 Reading a Mini-project 3 Reading B Language lab Listening Spea king Bac网 Next Hom

Conte nts 4 Listening & Speaking 1 Warming-up 2 Reading A 3 Reading B 7 Language Lab 5 Writing Mini-project 6

职业综合 英语1 Unit 7 Customer service Warming-up ask 1 Complete the following survey form about campus canteens STUDENT SATISFACTION SURVEY The Campus Canteen Corporation is committed to customer satisfaction and would like to know how well were doing. Your answers will help us to improve our service. If you have questions about this survey, please contact zhang Xiaolong (26019777). Thank you for your time and comments. Please indicate your level of agreement or disagreement with each of the statements Strongly Strongly Agree Agree Neutral Disagree Disagree Canteens are conveniently located. Canteen hours are convenient A good selection of food is present. Prices are reasonable Food in the canteens is of very good quality. Food displays are attractive. Back Next洲ome

Warm-1-1 Task 1 Complete the following survey form about campus canteens

职业综合 英语1 Unit 7 Customer service (Warming-up Overall, how satisfied or dissatisfied are you with the canteens? Very Satisfied artiste Neither Satisfied Nor Dissatisfied Dissatisfied Very dissatisfied How satisfied or dissatisfied are you with the price of the items in our canteens? □ Very Satisfied□ Satisfied Neither Satisfied Nor dissatisfied Dissatisfied □ Very Dissatisfied How satisfied or dissatisfied are you with the quality of the food? □very Satisfied Satisfied Neither Satisfied Nor Dissatisfied □ Dissatisfied Very Dissatisfied Please tell us how we might improve our canteens Thank you for taking part in this survey! Task 2 Suppose you are the Ceo of the Campus Canteen Corporation. According to the completed survey above, How could you make improvements? 目■Hom

War m- 1-2 Task 2 Suppose you are the CEO of the Campus Canteen Corporation. According to the completed survey above, How could you make improvements?

职业综合 英语1 Unit 7 Customer service Reading A △Text O Task 1 o Task 2 o Business Know-how Bac网 Next Hom

Readi Reading A ng A Text Task 1 Task 2 Business Know-how

职业综合 英语1 Unit 7 Customer service Reading A 声音 翻译 I Really Want to Know Friday night I went off my diet. i dare say i deserved a good meal after losing the twenty pounds i gained from too many trips to Manhattan restaurants last year. My wife and i went to one of our favorite houston restaurants to celebrate the successful conclusion of my diet Bac网 Next Hom

Text A-1 I Really Want to Know Friday night I went off my diet. I dare say I deserved a good meal after losing the twenty pounds I gained from too many trips to Manhattan restaurants last year. My wife and I went to one of our favorite Houston restaurants to celebrate the successful conclusion of my diet. Reading A

职业综合 英语1 Unit 7 Customer service Reading A 声音 翻译 The food as always, was wonderful. The service was even better than usual. i really would have given the restaurant top marks on every item-but i didnt. Why? We'll see in a moment. Bac网 Next Hom

Text A-2 The food, as always, was wonderful. The service was even better than usual. I really would have given the restaurant top marks on every item—but I didn't. Why? We'll see in a moment. Reading A

职业综合 英语1 Unit 7 Customer service Reading A 声音)翻译 It is admirable for an organization to want to measure customer satisfaction However to do so correctly, the entire measurement process must be properly designed and implemented from start to finish Proper questionnaire design is just the first step in the process. Equally as important is establishing a process of gathering data which will obtain a representative sample of customers, and which keeps bias to a minimum. This is where many organizations fail. this is where this particular restaurant failed Bac网 Next Hom

Text A-3 It is admirable for an organization to want to measure customer satisfaction. However, to do so correctly, the entire measurement process must be properly designed and implemented from start to finish. Proper questionnaire design is just the first step in the process. Equally as important is establishing a process of gathering data which will obtain a representative sample of customers, and which keeps bias to a minimum. This is where many organizations fail. This is where this particular restaurant failed. Reading A

职业综合 英语1 Unit 7 Customer service Reading A 声音)《翻译 After we had finished our coffee, the waiter brought over the check. With the check was a brief customer satisfaction survey. One side of the questionnaire contained a note from the owner, beginning with the words i really want to know".The other side of the questionnaire contained a few standard measurement items and room for comments What was a little different about this survey was that the questionnaire had already been filled out by the waiter. On a scale of excellent good", and needs improvement", the waiter had drawn a line through all the excellent" boxes Back Next >Hom

Text A-4 After we had finished our coffee, the waiter brought over the check. With the check was a brief customer satisfaction survey. One side of the questionnaire contained a note from the owner, beginning with the words “I really want to know”. The other side of the questionnaire contained a few standard measurement items and room for comments. What was a little different about this survey was that the questionnaire had already been filled out by the waiter. On a scale of “excellent”, “good”, and “needs improvement”, the waiter had drawn a line through all the “excellent” boxes. Reading A

职业综合 英语1 Unit 7 Customer service Reading A 声音)《翻译 As much as i enjoyed the service, i was not about to deposit a questionnaire that somebody else had completed into a ballot box. However, many people would return such a questionnaire without thinking twice Back Next >Hom

Text A-5 As much as I enjoyed the service, I was not about to deposit a questionnaire that somebody else had completed into a ballot box. However, many people would return such a questionnaire without thinking twice. Reading A