西南交通大学：《管理统计学》（双语版） 第16章 质量管理

第16章质量管理 Ouality Management

第16章 质量管理 Quality Management

本章概要 Total Quality Management (TQM) Theory of Process Management The Theory of Control Charts Common Cause Variation Vs Special Cause Variation Control Charts for the Proportion of Nonconforming Items Process Varia bility Control charts for the Mean and the range

本章概要 • Total Quality Management (TQM) • Theory of Process Management • The Theory of Control Charts Common Cause Variation Vs Special Cause Variation • Control Charts for the Proportion of Nonconforming Items • Process Variability • Control charts for the Mean and the Range

Themes of Quality Management 质量管理主题 1. Primary Focus on Process Improvement 2. Most Variation in Process due to System 3. Teamwork is Integral to Quality Management 4. Customer Satisfaction is a Primary goal 5. Organization Transformation Necessary 6. Remove Fear 7. Higher Quality Costs Less

Themes of Quality Management 质量管理主题 1. Primary Focus on Process Improvement 2. Most Variation in Process due to System 3. Teamwork is Integral to Quality Management 4. Customer Satisfaction is a Primary Goal 5. Organization Transformation Necessary 6. Remove Fear 7. Higher Quality Costs Less

14个要点 Point 1 Create Consistency of Purpose Act Plan Study Do The Shewhart-Deming Cycle Focus on Constant Improvement

一、14个要点: Point 1 Create Consistency of Purpose Plan Study Do Act The Shewhart-Deming Cycle Focus on Constant Improvement

Points 2 and 3 Point 2. Adopt New Philosophy Better to be proactive and change before crisis occurs Point 3. Cease Dependence on Mass Inspection to Achieve Quality Any Inspection whose purpose is improve quality is too late

Points 2 and 3 Point 2. Adopt New Philosophy Better to be proactive and change before crisis occurs. Point 3. Cease Dependence on Mass Inspection to Achieve Quality Any Inspection whose purpose is to improve quality is too late

Points 4 and 5 Point 4. End the Practice of Awarding business on the Basis of Price Tag Alone Develop long term relationship between purchaser and supplier Point 5. Improve Constantly and Forever Reinforce the importance of the continuous focus of the Shewhart cvcle

Points 4 and 5 Point 4. End the Practice of Awarding Business on the Basis of Price Tag Alone Develop long term relationship between purchaser and supplier. Point 5. Improve Constantly and Forever. Reinforce the importance of the continuous focus of the Shewhart cycle

Points 6 and 7 Point 6 Institute Training Especially important for Managers to understand the difference between special causes and common causes Point 7. Adopt and Institute Leadership Differentiate between leadership and supervision. Leadership is to improve the system and achieve greater consistency of performance

Points 6 and 7 Point 6. Institute Training. Especially important for Managers to understand the difference between special causes and common causes. Point 7. Adopt and Institute Leadership Differentiate between leadership and supervision. Leadership is to improve the system and achieve greater consistency of performance

Points 8 to 12 Points 8-12 Drive out fear Break Down Barriers Between Staff Areas Eliminate Slogans Eliminate Numerical Quotas for Workforce Eliminate Numerical Goals for Management Remove barriers to Pride of Workmanship

Points 8 to 12 Points 8-12. Drive out Fear Break Down Barriers Between Staff Areas Eliminate Slogans Eliminate Numerical Quotas for Workforce Eliminate Numerical Goals for Management Remove Barriers to Pride of Workmanship 300

Points 13 and 14 Point 13. Encourage Education and Self-Improvement or Everyone Duality is mportant Improve knowledge of people will improve assets of organization Point 14. Take Action to Accomplish Transformation Continually strive toward improvement

Quality is important Points 13 and 14 Point 13. Encourage Education and Self-Improvement for Everyone Improve knowledge of people will improve assets of organization. Point 14. Take Action to Accomplish Transformation Continually strive toward improvement

Control charts 控制图 Monitors variation in data a Exhibits Trend- Make Correction Before Process is Out of control Show When Changes in Data Are Due to a Special or Assignable Causes Fluctuations Not Inherent to a Process Represents Problems to be Corrected Data Outside Control Limits or Trend a Chance or Common Causes o Inherent Random variations

Control Charts 控制图 • Monitors Variation in Data  Exhibits Trend - Make Correction Before Process is Out of control • Show When Changes in Data Are Due to  Special or Assignable Causes ⚫ Fluctuations Not Inherent to a Process ⚫ Represents Problems to be Corrected ⚫ Data Outside Control Limits or Trend  Chance or Common Causes ⚫ Inherent Random Variations