上海交通大学：《工程学导论》课程教学资源（讲义）Lecture Notes_survey

The“detective”for convergent thinkina YES NO ■Surveys Surveys.We would like to hear your opinion The voice of the customer Pareto diagram 56% Legend Pil Do No Tk SocialSa 1,ipout 34奖 ☐Ppil Do Not Pa恤DoinPj Pupils Do Not Possess The Necsay Skill To Do Projct ■Piils Unble To隔In Goups ToDoPpic Texhns Do Not Give Prorty To Pmjed Wotk

The “detective” for convergent thinking „Surveys The voice of The voice of the customer the customer Pareto diagram Pareto diagram

Sidebar:survey of user needs Step 1 of 2 Who will take the suvey and when will it be made available? Who should see and be able to take the survey? All-Everyone can view/answer the survey O Students-Teachers can view the survey,but only student responses are recorded O Teachers-only teachers can view/answer the survey OStudents only-only students can view/answer the survey Should submissions list the user's courses? Yes ONo When should the survey be made available? Click me to pick date 0210200403:56PMY When should the survey be removed from user pages? Click meto pick date 0213200403:56PM￥ When should you be able to view the results? Click me to pick date 02/10200403￥：56￥PM￥ Use the form below to narrow the list of courses to choose from, then click the Search button to continue to Step 2. try For the tutorial Internal couse name (leave blank to select all): within course group(s): dubs (No Description) Search Include courses:Standalone and Centralized OOnly Standalone OOnly Centralized Matches must search string.⊙Contain○Start with OEnd with

Sidebar: survey of user needs

Sidebar:survey of user needs Preferences Opinions on problems with present designs Possibility of use for a new product Desired features in a new product

Sidebar: survey of user needs „Preferences „Opinions on problems with present designs „Possibility of use for a new product „Desired features in a new product

Questionnaire design

Questionnaire design

Ask yourself what you will dowith the information from each question If you cannot give yourself a satisfactory answer,leave it out. If necessary,place your questions into three groups ◆must know ◆useful to know ◆nice to know

Ask yourself what you will do with the information from each question „If you cannot give yourself a satisfactory answer, leave it out. „If necessary, place your questions into three groups ‹must know ‹useful to know ‹nice to know

Allow a“Don't Know'or “Not Applicable' ☐Allow a“Don't Know”or“Not Applicable response to all questions,except to those in which you are certain that all respondents will have a clear answer

Allow a “Don't Know” or “Not Applicable” „Allow a “Don't Know” or “Not Applicable” response to all questions, except to those in which you are certain that all respondents will have a clear answer

Include“Other”or“Noe ☐Include“Other''or“None”whenever either of these is a logically possible answer. When the answer choices are a list of possible opinions,preferences,or behaviors,you should usually allow these answers

Include “Other” or “None” „Include “Other” or “None” whenever either of these is a logically possible answer. „When the answer choices are a list of possible opinions, preferences, or behaviors, you should usually allow these answers

Early, easy The early questions in a survey should be easy and pleasant to answer. Grouping together questions on the same topic also makes the questionnaire easier to answer. Leave difficult or sensitive questions until near the end of your survey

Early，easy „The early questions in a survey should be easy and pleasant to answer. „ Grouping together questions on the same topic also makes the questionnaire easier to answer. „Leave difficult or sensitive questions until near the end of your survey

Answer order Whenever there is a logical or natural order to answer choices,use it. agree-disagree choices positive to negative excellent to poor scales When using numeric rating scales higher numbers should mean a more positive or more agreeing answer

Answer order „ Whenever there is a logical or natural order to answer choices, use it. „ agree-disagree choices „ positive to negative „ excellent to poor scales „ When using numeric rating scales higher numbers should mean a more positive or more agreeing answer

Other General Tips Keep the questionnaire as short as possible. If a question is not necessary,do not include it

Other General Tips „Keep the questionnaire as short as possible. „ If a question is not necessary, do not include it